This man should not have been seen before us

[Teenagecrisisagain]

Dd2 felt unwell after school. Suspected UTI and very high blood sugar (she has type 1 diabetes). I called for an emergency appt and was told yes but we may have a long wait. That was ok as she needed to be seen and often there is a wait

We got there and waited. And waited. After 45 mins dd was quite fed up and obviously feeling rubbish so o have her water and tried to distract her etc. after an hour she was more unhappy and tired.

Our surgery is not a walk in. In our borough there are three big walk in surgeries /ooh for anyone and also both hospitals have urgent care centres

A man walked in and said he had an appt. after a while two receptionists were speaking to him saying it was impossible he had an appt as he wasn't registered with the surgery. He kept arguing saying he wanted to see a Dr. They kept saying no. They asked where he lived and he named somewhere approx 30 mins away so not even in the surgery catchment. He sat down and refused to go saying he wanted a prescription.

They kept reiterating he wasn't a patient and they didn't have his medical notes but he insisted.

They then let him see a doctor! Dd had to wait another 20 minutes so I complained and they said "oh we had to see him he had been waiting" to which I replied "so have we and dd is six years old and feeling very unwell and had to wait longer than someone unregistered who just walked in and demanded an appt???!" They just said "sorry"

AIBU to put a proper complaint in tomorrow to the practice manager? There's no way I could walk In to a random non walkin surgery and just demand to be seen! It's not fair at all when other people have to register and wait

but they should have at least had a quiet word with you about why he got to jump the queue.

How would they do that without breaking patient confidentiality?

I am really surprised by the number of people on this thread who think that whatever the man needed to see the doctor for, it must have been a much greater priority than a hyperglycaemic diabetic child with an infection.

He could have simply been a trouble maker who knew how to get seen quickly. Or he could have been like my dad in the early stages of dementia. Sadly he does angry when he is asking for something he thinks is reasonable, and is told no. But my mum does try and not let him go anywhere alone.

lougle - I think the parent's goal would be to avoid DKA or any hospital admission by making sure the antibiotics brought the infection under control. So it's not really about whether she needed IV insulin or IV antibiotics at that point. Needless to say, contending with high bloods and a urine infection, that child would have felt horrendous.

Portabella I'm not saying you're wrong. I was saying that was (genuinely) interesting because our DKA protocols all use sliding scale insulin. It sometimes takes a while for new modes of treatment to filter through.

Ahh, having read your link, it makes complete sense that we use sliding scale. In ICU we get the patients who are too ill for ward care so they won't meet the criteria for subcut normalisation of blood glucose.

T1mum, of course you would want to avoid DKA, but 20 minutes isn't going to change anything and the OP could give insulin and paracetamol without the GP so that she started to feel better and started to reverse the hyperglycaemia.

Stuff like this MMTI! Really unfair and potentially dangerous treatment!

Did you both see the same GP? Or did you dd see a Paed doc and the man another doc?