Now a proper email message, pretty satisfied with that. (Have removed the names)
Dear * * * * *,
Thank you for your email.
As mentioned in our responses to you via Twitter and Facebook, I have been in conversation with our Product Manager since receiving your correspondence. I wanted to delay responding to you until I could do so fully, and I apologise if it has felt at all as though we were not taking this seriously.
Our activity packs are designed and produced by a third party, and until receiving your feedback we had not received any comments of this nature. This is by no means an excuse however and, in light of you bringing this to our attention, we will begin a redesign of the activity pack to ensure that gender, and opportunity, is better represented throughout.
Due to the lead time required in getting these designed, produced and then distributed, this will not be an instant fix but I hope that, if you happen to visit us again in the future, your daughter, and all children, will see a more varied set of airport-based female role models to aspire to within her pack.
Thank you once again for raising this with us, and please do not hesitate to get in touch with me directly if you have any further feedback or queries regarding the pack or No1 in general.
Best regards,
Guest Relations Manager
No1 Traveller Ltd.