So would I be unreasonable for accusing Virgin Holidays for ruining Christmas?!?
We booked online last night. £3200. Paid full price. Flights & car hire for whole family. Dates Oct 2016. Holiday of a lifetime and not undertaken lightly.
An error message came up on screen asking us to call which I did this morning as soon as I could.
They're now claiming those flights don't exist anymore unless we pay them £1500 more.
OR for only £1k more they'll send us a different way with two stops instead of one.
As for the money, they won't return that sooner that 7-10 working days.
I feel like am being blackmailed here and almost at wits end.
Girl dealing was very pleasant but new to company so wasn't able to help much or any further.
Someone called 'Dave' is to be phoning me back but she's not sure when or what he's going to be able to do!!?
So, AIBU to turn up at Branston's door with the 3DC and have him explain why they're not getting their holiday!!!
Has anyone had this before? Any advice gratefully received.