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To expect payment for taking part in mumsnet survey as agreed.

3 replies

Justyou · 16/12/2015 13:11

Think I'm out of options so guess this might work, a week gone Friday some of us were chosen to take part in a live survey for mumsnet about our child's mobile phone and would receive a £10 Amazon voucher.
All good ..... Except the for the imaginary voucher which we were told we would receive last week. Yet still no voucher or word from mumsnet despite a few people sending e mails enquiring about it.
I normally wouldn't be too bothered but at Christmas a lot of people budget and plan spends around vouchers and things and to leave it until now when it's too late to order in time for Christmas is poor form from mumsnet!
So I guess my aibu is .... Would you be a bit pissed off too and to hope this might generate a reply at last.

TheOnlyOliviaMumsnet · 16/12/2015 13:41

Hi there
Thanks for flagging this - we're sorry that this has slipped through a net somewhere... we do have someone looking into this.
Thanks again for letting us know
MNHQ

AngelieMumsnet · 16/12/2015 15:53

Hi - so sorry for the delay with this and the lack of response via email, our vouchers go out in batches and you should receive yours by the end of this week. They will be sent via email from a 3rd party so please look out for this.

AnnMumsnet · 16/12/2015 16:26

Sighing - do chase her.

For those who have had bad experience in the past do note we have fairly recently moved to arranging vouchers for around 95% of the projects the insight team here run - as Angelie says we do send out in weekly batch orders so sometimes there's a short delay but it is easier for us to manage and sort any which fall through the net by mistake. Please do continue to take part in projects with MN and let us know about any issues Xmas Smile

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