To take wedding ring back after less than 4 months?

[mehbridezilla]

A genuine Aibu, as I have no idea if this is just one of those things I have to suck up. I got married at the end of August (yay) and spent what I consider to be a lot do money at the local jeweller on a ring. I spent a long time choosing one, my main concerns were that it be hardwearing and that it fit with my engagement ring which is quite an unusual shape. The one I chose is palladium (hardwearing) and pretty flat, which meant the ring fit with it. It's also half surrounded with small diamonds. It was £360 but I got it down to £320 ish. On Saturday one of the diamonds fell out :( one of the questions I specifically asked was if the other ring slightly overlapping would make this more likely and I was told no. And, ironically, it's the diamond ridpght at the edge, so it wasn't rubbed by the other at all. I know in the grand scheme of things it doesn't matter, but I chose this to last me forever and I'm peeved that it didn't even last four months! The lady in the shop was lovely but I really don't have any fight in me at the moment due to other things going on, so is it ok to even ask about a refund so I can pick something plainer? I'll try and add a picture of the ring.

YANBU Take it back!

They will ask you if you are insured but insist they replace the diamond!
I understand how you fee about another ring won't be the "one" as you married with a symbol of your love with that one :( My son also married in August (15th) and my new lovely DIL had my mums engagement ring made into a solitaire and pair of earrings. Hew new wedding ring was made to compliment the engagement ring. Made to size and keeps falling off its so big. She doesn't want to be with out even for a week to have it adjusted. How could they make it too big?
So I understand how you feel about not wanting to be parted from it or take it off!

A diamond fell out of my wedding band. I went back to the shop and the repaired if. Apparently if stones are going to fall out, it typically happens in the first few weeks. Had no other problems five years on.

I didn't pay by credit card, but I did pay on my debit card. I have an advance account with HSBC which I'm sure if I read the small print might mean I have some type of extra cover? Not sure. I'm also not insured but I wouldn't feel right claiming for this myself anyway, as I do feel this constitutes as being faulty. The thing is, I paid with my old debit card, as I've since had a new one issued in my married name. Argh. Hopefully that won't make a difference. I'm hoping after all your advice that I can go in and ask for a replacement stone and for the other stones to be checked too. It does upset me that I'll have to take it off though, and that I'll most likely be without it for Christmas. I've checked the receipt and it says no refunds at the bottom, but presumably in this case I'm asking for a repair, so that's ok? I just hope they don't make out that 4 months use is ok to have this happened. I have flashbacks to taking pair of flip flops back to Monsoon after one day with an actual hole in the sole and being told they weren't for actually walking in

I've got diamonds, very much like yours, in my wedding ring. After 16 years, one fell out and the original jeweler who we bought the ring from, replaced it and didn't charge much at all. They were lovely - and horrified that it had happened. Haven't had any problems since (6 years) and I can't even remember which diamond it was now. I don't take it off so it's lived a busy life! Your jeweler should repair your ring - and possibly won't charge as its so new. Good luck!

Many many years ago when I had money I was given a Cartier ring in the shape of a panther with a black onyx nose. It fell out within weeks. I took it back and they replaced the nose. It fell out again. They told me it 'must be your driving style - how you use your hands'. I didn't drive.

It had been a gift so I don't know what it had cost but it must have been a lot of money. Eventually they let me swap it for a different design but they were remarkably snooty. It was before the internet / social media so I guess they felt they could behave that way then with few repercussions.

I must be unlucky with rings as my wedding ring was shaped to fit around my engagement ring. It was then engraved. They did the engraving upside down. When I noticed and went back in, they told me it was deliberate 'to face the heart'. No, they did it upside down. It's still that way.

OP, take it back, get them to replace the stone and check all the others.
The ring isn't 'tainted' now but they do need to do a good job on it now.
If it happens again by all means ask them to provide a replacement / same style no stones (and refund of difference) if you don't mind it being a 'different' ring.

My ering is half eternity. Have worn it for 10 years. I agree you should take it back.

That's really annoying and of course that shouldn't have happened. But under law I think you might only be entitled to have it repaired rather than a full refund. Agree with if you paid by credit card you might get a refund through them. And check if there is any mention of guarantee on the receipt. Certainly take it back to the shop.

mehbridezilla Well lets hope the marriage lasts a lot longer than the ring;!

Well the sale of goods act applies here, goods being of "merchantable quality" which this is not. I think that you are obliged to ask the retailer who sold it to you to repair it or if no repair is possible then to replace it.

I think, tho I might be be wrong, that you can't initially ask for a full refund. You can of course ask, and if the retailer sees fit he can refund you but you must give him chance to repair first.

www.legislation.gov.uk/ukpga/1979/54

Here's part of the act. Section 14 also applies to

(1)If section 48A above applies, the buyer may require the seller—

(a)to repair the goods, or

(b)to replace the goods.

(2)If the buyer requires the seller to repair or replace the goods, the seller must—

(a)repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;

(b)bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).

(3)The buyer must not require the seller to repair or, as the case may be, replace the goods if that remedy is—

(a)impossible, or

(b)disproportionate in comparison to the other of those remedies, or

(c)disproportionate in comparison to an appropriate reduction in the purchase price under paragraph (a), or rescission under paragraph (b), of section 48C(1) below.

Also the law differs from Credit cards where the the credit card co takes the rap a debit card is rather like cheque or cash its a differer type of transaction.

I had the same thing happen with my engagement ring which is a half eternity with lots of tiny diamonds - took it back to the shop and they replaced the diamond free of charge with no argument.

Well I'm really pleased with how it went. I took it back in with my receipt and they were amazingly helpful, I didn't even need to say anything really. It's been sent off for repair and I've been assured they'll check the settings of the other stones, if their goldsmith feels it's bad quality then I'll get a new one, but they'll have to order that in and I'd be without if for Christmas. But if all goes to plan, my own ring will be back on my finger by the weekend. Thanks so much for all your help and reassurance, i don't think I'd have gone back without it :)

mehbridezilla Result then!

I have sometimes when going back to a shop started reciting the sale of goods act it sometimes spurs them onto sorting out the problem, suppose they think we're got a right one here who knows his rights. However i do give them a decent chance to respond favourably and furthermore if i get good after sales service then I tend to use that outlet again, so in their best interests:)