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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

to close PayPal dispute? More a wwyd.

34 replies

SpringtimeSun · 11/12/2015 14:16

I placed a $200 Etsy order way back in September for some personalised items for my kids Christmas. They had a six week turnaround, that was fine.

After 6 weeks it was marked despatched. Great.

1 month later it still hasn't landed in the UK, so I contacted her to ask her to look into it. She replied that she was very sorry etc and would look into it but a week later nothing else. So I opened a PayPal dispute. That got a response.

She said by opening a case she had taken her kids Christmas money from her PayPal account. She did provide a tracking number but made no effort to help find out about the whereabouts of the parcel. The tracking number showed it was only actually posted on the day I contacted her ask where it was. 1 month after my email to say dispatched. I called USPS myself but they need to speak to the sender.

So the tracking shows it was posted on the 24th November but no updates after it left her local post office. USPS will look more into it if she contacts them but hasn't yet.

But now she claims her husband has been paid off and wants me to close the case and so she will keep the money but if it doesn't turn up that will be it for me, I will get nothing.

Should I close it? I don't really want to but I don't want to be heartless and "wreck her Christmas " wwyd?

OP posts:

evilcherub · 11/12/2015 16:34

Why would you close the case if you haven't received the item? When (if) it arrives close but don't do anything before that, even if she tries to spin a sob story. You don't know if anything she says is true.

LaurieFairyCake · 11/12/2015 16:40

If she contacts you again say 'I will close the case when I have received my order'.

You mustn't close it until then. She is a crap businesswoman.

Borninthe60s · 11/12/2015 16:42

Don't close it, she's wrecking your Xmas!

Puzzledandpissedoff · 11/12/2015 17:14

She claimed to have meant to update the status, so I would know it had been delayed but 'accidently' marked it despatched

Of course she is - and the "laid off husband / kids' Christmas money" is just another version of "I've been in hospital" when it comes to this sort of thing. I'm only surprised she didn't claim the system wouldn't let her refund unless you closed the case, which seems to be fashionable at the moment

The very fact that she's asking you to do this shows her to be an utter chancer - don't even consider it, follow this through until you get the goods or your money back and leave appropriate feedback

summerwinterton · 11/12/2015 17:21

of course you mustn't close the dispute - if you do you will neither get your goods or your money back. I wouldn't believe a word she is saying tbh.

bloodyteenagers · 11/12/2015 17:37

I wouldn't close it.
I would email back "you have the audacity to complain that I am taking money from your children's account, and you fail to recognize that this is your own doing.
I bought goods from you in trust. I trusted you to be professional enough to deliver. Now things have gone wrong you are not acting professionally.
The only person taking anything from anyone is you. You could quite easily contact the courier and find out what is happening. But instead you would rather send me messages about your life story.
I don't care about your life. All I want is either my goods of a full refund. So no, I will not be closing the case."

Leelu6 · 11/12/2015 20:58

She sounds like a con. Why is she guilting you about kids christmas money?!

Please don't close the case. Ther are many scam artists operating on ebay, etsy etc.

Lockheart · 11/12/2015 21:35

I'm an Etsy seller and I say do NOT close that dispute until you have your purchase safely in your hands, or your money back. It's not on for her to lie about the dispatch date and continue to be evasive with regard to tracking and getting help with the courier. Remember it's her responsibility to fill the order, and that includes taking responsibility for any screw ups by the post (which is why as a seller I always make sure I use a post service with insurance for if something goes missing or gets damaged).

If she continues to be unhelpful it may be worth opening an Etsy case in addition to the Paypal one (to do this go to "You" - "Purchases and Reviews" and underneath the white order box you'll see a little grey "Do you have a problem with your order?" bit of text.

It wouldn't completely surprise me if you're not the only customer she's done this too, so it might be worth bringing it to Etsy's attention too. I hope you get this sorted!

AuntMabel · 11/12/2015 21:48

Don't close the dispute until you've received the item, at least.

I've only had to open one Paypal dispute in more than a decade. When I did the seller claimed it must have been lost in the post and would send me another, this took another 3+ weeks. When she posted tracking details she sent me a really shitty message along the lines of "I've posted your package now give me my money". No chance with an attitude like that - she could have posted an empty envelope for all I knew. I closed it a couple of days after I'd received it. I mean, if it was ok to make me wait 2+ months for my "RTS" items it's was ok for her to wait an extra 48 hours for her money.

I also reported her to Paypal as I subsequently discovered there was a FB group set up about her with hundreds of people in the same situation as I was; she is no longer in business.

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