Took 12yo dd shoe shopping to Clarks the other day. She needed new school shoes.
I'd ordered two pairs on t'internet for delivery to store - got a 6 as that's what her current ones were. DD hasn't had her feet measured in a while. Got there and they measured her feet - 7.5. Oops. So the shoes I'd ordered were no good.
One of the sales assistants picked up dd's school shoe and felt inside it in the toes and started laughing - dd's toes had left indents in there (Oops - bad mum bit.)
Because she's 12 and had said they fit, I'd believed her. But they were obviously too small.
Anyway, the sales assistant called over two other assistants and said to them: 'Look at this - I've never seen this as bad - look at the indentations in these shoes!' then they all laughed. DD was standing on the feet measuring thing at the time and looked a bit 
Then one assistant asked dd to take off her sock to see if she had ingrowing toenails from wearing ill-fitting shoes. She doesn't.
I was a bit taken aback tbh and didn't know what to say. After we had bought shoes, the first assistant apologised for laughing and said she hadn't mean to upset dd, she was just amazed at the indents her toes had left in the shoes.
Sorry this is so long! AIBU? They were being crap and unprofessional, weren't they? But if I complain I can never go in there again, can I?