And to think that it doesn't send a good message to the teenagers participating in it? First of all, getting information out of them, once DD1 was booked on it, was like getting blood out of a stone. I finally managed to get someone to send us the information, three days before she left. We didn't get an invitation to an information evening (which is supposed to happen) at all.
Secondly, DD1 wanted to graduate with distinction, so she put in a load of extra hours volunteering over the summer at a local charity shop. She was given conflicting information about how many hours this should be - we eventually managed to get information from the centre. She completed the online hours log, but no-one has been in contact with the shop to confirm this.
Thirdly, she missed one of the weekend days in September, due to a compulsory school trip. She (and I) informed them about this, and were told, no problem, she could make up the hours by doing extra voluntary work. Would this be covered by the extra hours she put in over the summer in the charity shop? Yes it would. She had done way in excess of the hours required. No problem. She attended all of the other weekend days - one was holding a party for local children. They catered for, and were expecting 30-40 kids, had planned games and activities. Four showed up.
Fourthly, she missed the graduation ceremony, again due to another school trip that she couldn't get out of (linked to her IB syllabus). We informed them of this, and she was told that they would send her the certificate. No certificate has been sent, and they are not responding to e-mails. The head office is near where I live - AIBU to go there in person and tell them what I think of them?