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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

in thinking this 'reasonable adjustment' is unreasonable?

130 replies

hedgehogsdontbite · 12/10/2015 11:28

I've recently started a course at my local college. My class is on the second floor and all facilities are on the ground floor. There is a lift which is not normally available to students and requires a key to operate. Keys are only issued to staff members, so I can't use the lift on my own.

I'm finding this more disabling than enabling. I have to wait by the lift in the hope that a member of staff wanders by and that I can identify them as staff. Or send a text to my teacher so she can come down and get me. I can't even go to the toilet on my own. I feel really uncomfortable with the attention this adjustment brings about and just want to be able to come and go like everyone else.

AIBU?

OP posts:
AnUtterIdiot · 17/11/2015 17:12

This reply has been deleted

Message withdrawn at poster's request.

AnUtterIdiot · 17/11/2015 17:15

This reply has been deleted

Message withdrawn at poster's request.

BathTangle · 17/11/2015 17:23

Am utterly appalled by this.

I don't know about the hierarchy in colleges, but I wondered about trying from a different angle as well: Have you got to know any of the other people in your class? Is there any chance your fellow students would object / protest on your behalf?

TeaStory · 17/11/2015 17:25

Hedgehog, I'm shocked and angry for you! You didn't make a fool of yourself - they have treated you abominably.

If anything, you email is too calm. I would be inclined to include something about the effect on you - that by not being able to access the lift you are unable to access the course itself, and that as a result of their discriminatory behaviour you are missing out on teaching time which you should have. There is also the question of fire escape plans (I'm guessing they don't have one) and the damage to your dignity and autonomy. Really spell it out.

Don't be afraid to kick up a fuss about this - you are absolutely in the right and they are wrong.

thebear1 · 17/11/2015 18:38

They should give you a key or if possible move your classes to ground floor accessible facilities.

JazzierShadeOfBlack · 17/11/2015 21:31

If you haven't sent the email yet, please consider including a bit about how you have no choice but to disrupt the class if you need to go to the toilet as the teacher needs to man the lift for you. I would also stress how humiliating this is for you.

I am so sorry you have to deal with this, it is disgusting behaviour by the university.

Becca19962014 · 17/11/2015 23:05

You need to also add if there is a fire you cannot get out. I meant to add that earlier but forgot. There's no way that lift is an evacuation lift if it has a lock and having a key would make no difference in that circumstance as the lift would shut off.

ProudAS · 18/11/2015 06:36

Not familiar with the laws in that part of the world but sounds despicable

WeAreEternal · 18/11/2015 07:00

In your situation I would go to the head of the college every time I needed to use the lift and insist on them controlling in until I was given my own key, I imagine they will be much quicker to sort it out when it disrupts their day as much as it does yours.

SisterMoonshine · 18/11/2015 09:23

I too think the email is too polite.
Really, your OP and update say it all well. It gives actual instances logged in writing and shows what the key situation really means to you and accessing your course.

hedgehogsdontbite · 01/12/2015 15:55

Well I've had no reply to my email so now I need to file a complain with the discriminations ombudsman. Is this ok for the 'what's the issue' box of the form, my head is all over the place and I'm struggling to get my thoughts together:

I started SFI in XXXXXXX in October 2015. The SFI classes are on the first floor. There is a lift which is locked and requires a key to access.

I have autism and mobility problems and use a rollator. My teacher arranged to meet me at the lift to unlock it so that I could get to class. She was going to do this until a key was sorted out for me and I could access the lift myself. I thought this would take a couple of days.

Unfortunately the caretaker said I cannot have a key as I'm a student and only staff can have one. I thought this could not be right. I have a disability and this is degrading as it takes away my independence and means I do not have the same access as the rest of my class. I have to meet my teacher at a fixed time and cannot leave if she is not around.

Because of my autism I currently only go for the second half of the morning. I receive a lot of help and support from Habilitering and following their advice my plan is to gradually increase my time as I feel able. Except I can't because my access is blocked. On days when I feel more capable I cannot arrive earlier and quietly take my place and join in. I'd have to somehow get my teacher out of class to let me in which would disrupt the whole class drawing attention to me and highlighting my difference. It's not right that I should be put in that position.

My teacher agreed that this is not good and said she would inform her boss, the head of SFI, who would sort it out and this would take a couple of weeks.

On the 18th November 2015 I arrived at the arranged time and nobody came to collect me. I waited by the lift until approximately 20 minutes after the start of my lesson. I'd been forgotten. Eventually one of the cleaners came to use the lift and opened it for me. I felt awful. I felt marginalised and humiliated. I was so upset that I thought enough was enough, this needs to be resolved now. So on 19th I emailed the head of the gymnasiet directly explaining the situation, how it made me feel and asking that this discrimination stops. He has not bothered to reply to me but my teacher has since told me that he has now confirmed that I cannot have a key for the lift so must continue with the current arrangement.

I believe this is discrimination. I am only in this position because of my disability. I do not have equal access to my lessons as the rest of my class and my education is suffering as a result.

OP posts:
LivingInMidnight · 01/12/2015 16:04

It sounds good to me. Calm & collected. Fingers crossed it works because this situation is ridiculous!

OurBlanche · 01/12/2015 16:09

That sounds good to me too. They really cannot continue as they are. The least they could do is leave a lift key with reception for your sole use. That way all needs would be catered for, your need to be treated reasonably and their need for security.

They sound like hard work but hopefully your complaint will mean they have to get their heads out of the sand and do what is right.

Good luck on getting a speedy resolution.

SisterMoonshine · 01/12/2015 16:57

Yep. Fair comments. They can't argue with that.
Well done for following it up.

Chilledmonkeybrains · 01/12/2015 16:58

Can you add in the bit about not being able to go to the toilet on your own? Because it think that's very important.

BiscuitMillionaire · 01/12/2015 17:07

Just want to reiterate, you did NOT make a fool of yourself. They fucked up. Anyone would have been upset.

And that letter is very good, clear and forceful.

CurrerBell · 01/12/2015 21:35

hedgehogs I have been following and am shocked by this situation. Your letter is very good. I would agree that you could add in the bit about not being able to go to the toilet without interrupting the rest of the class (in fact stopping the lesson, if your teacher has to go with you).

hedgehogsdontbite · 16/12/2015 13:45

FINAL UPDATE (hopefully):

I emailed my complaint through yesterday morning. I've just a message from my teacher saying the headmaster has told her that he's changed his mind and I'll be given a key next time I'm in. Or to put it another way, he realises he's up shit creek and is back-paddling before he capsizes.

OP posts:
CharleyDavidson · 16/12/2015 13:49

Hurrah.

Well done.

OurBlanche · 16/12/2015 14:17

Congratulations. Smile

PassiveAgressiveQueen · 16/12/2015 14:25

well done

ceebie · 16/12/2015 14:37

At last! You really shouldn't have had to go through all that to get a key. Well done for persevering.

ProudAS · 16/12/2015 20:50

Right result (at last)

tobysmum77 · 16/12/2015 21:34

Well done. Utterly shocking the way that you've been treated.

CurrerBell · 17/12/2015 11:19

Great news that they've finally seen sense... well done!