Large well known company delivered large kitchen appliance to my house. On the way in they use a metal trolly to drag it up the tiled front step. Edge was taken off tiles and big chips along edge, each one about size of 50p. Plus notches out of my pv door frame.
Now after much arguing with said company that damage was already there (I informed delivery drivers and company by phone as soon as happened). They have asked me to get quotes.
Problem is that tilers naturally wouldn't do the job this time of year as too cold and most good ones are booked for a couple of months. Iv had a verbal quote but having trouble getting anyone out to give me a written quote.
Also it looks like about £300 for labour plus materials. Damaged tiles can't be replaced as they don't make them anymore.
Unsure where to go from here and what would be acceptable to ask the company to pay