So I have a medical condition which means I have to buy a specific type of bloody expensive shampoo online. I ordered some on Wednesday and in my confirmation email it said the shipping method is 'Hermes tracked- 2 days'. Right then, so it would be delivered on Friday. It actually wasn't dispatched until Thursday but seeing as I wasn't expecting to go out until about 3 on Saturday I didn't expect it to be a problem.
However, they didn't attempt delivery until 10 to 5 in the afternoon, when I wasn't there. Instead of just leaving it somewhere safe, like the post area in my building, when I went online to track the parcel I saw that it was scheduled for re-delivery today. I took today off (annual leave) so that I'd be here for it, planning to go and visit my friend and her baby once it had arrived. By 3 in the afternoon it still hadn't arrived, so I went on their online webchat (because a phone number would be far too helpful) where a robot customer service chap told me it would definitely be delivered today but could arrive any time until 8 pm! So I was basically stranded in my flat, unable to even pop to the shop in case they turned up in the 5 minutes I wasn't home.
At about half 7 I was starting to get annoyed, so I went back on the webchat where another robot customer service person told me they couldn't deliver it as the vehicle had broken down, and that my delivery will now take place tomorrow. When I'm back at work. So, the customer service idiot asked me to provide details of a safe place where it could be left... like the post area in my building.
AIBU to think that I shouldn't have to wait almost a week for two bloody bottles of medicated shampoo that were supposed to arrive within two days, that they could have just bloody left it in the post area the first time they tried to deliver it on Saturday and also, if Hermes actually gave a shit about customers, after their van broke down they'd have got everything onto another van and back out for delivery pronto?
I may be overreacting but I'm really bloody annoyed about this- I want to wash my hair FFS!!