The school has changed its dropping off policy, to save the teacher being bombarded with messages in the morning (totally understandable). So to send a message you need to send a note/contact the office.
I needed to get a message to the SENCO regarding my son''s referral, so I emailed the information over, marked for SENCO's attention to the contact email. Received no reply/acknowledgement or contact for a week so popped in to reception today to check they had it. I was told the emails are reviewed periodically and not all get passed on, and can i email the reception/office team directly (no issue with this but this is not a published email address). I asked/suggested if the email address given out is not acted on, then surely this needs to be addressed. I was told that they use it to filter emails as they get so much rubbish (assuming she meant from parents as she added about unnecessary phone calls too). I sympathise, I really do, but dealing with parents is part of the job (I work in education too)
I think this is really bad, surely they should have a system that enables parents to communicate with the school via email, ensuring they just don't ignore lots as they get too many! I have emailed the school twice in 3 years and both times it has been ignored.
Thinking of raising it with the school, aibu?