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To think choose-and-book isn't worth the bother

3 replies

WhyCantIuseTheNameIWant · 17/09/2015 08:41

After all the hassle with dd's appointments being changed over 6 months, ds got a letter last night, saying his emergency referral has been changed.

Why bother offering us choose and book if we can't choose or book?

And to update anybody who read my previous thread for dd, I still don't know if she has the November appt, as the letter says she does, but the appt people say she doesn't.

OP posts:

DarthVadersTailor · 17/09/2015 08:45

Having previously worked for that service, I wholeheartedly agree with you!!! I had heard/read it was going to be scrapped in favour of something else anyway though whether that's the case any more I've no idea.

I'm glad as a patient I never had to use it.


tsonlyme · 17/09/2015 08:54

C&B has been scrapped in my area at least, it's now called e-referral but it's essentially the same thing except the misleading name that you should expect a choice. I've had patients call complaining that they were only given one choice of hospital for a very specific treatment needing specialist equipment and I've had to tell them that I can give them another choice (I'm a medical secretary) but it would be at a hospital 200miles away. Useful, no?


WhyCantIuseTheNameIWant · 17/09/2015 10:28

Yes, we have had the choice of one time and place in the past. This was for a chat about future treatment! No equipment needed. It got cancelled by the hospital.

And why do they have a 6th sense when they make a new appt for you?

Ohh, whycant has made an early morning appt, so we will replace it with one at nap time on scouts day.

Or we will pick the only Friday in the next 3 months where you already have a dentist appt in another town to the big city hospital.

Or the day you fly abroad for the first holiday in 8 years...

How do they know?

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