Frances - grow
On Friday night, I went to grab a towel so I could have a shower ( towels are kept at the bottom of the immersion tank on shelves) only to realise that all of the towels and bed linen were wet. After a look, I spotted that the bottom port thingy with a cable coming out of it ( picture attached, I'm no good at water tank lingo) was leaking water at a constant rate onto the towels, the floor and the wooden shelves. We are privately renting, so I rang the office which put me through to an out of hours maintenance man who told me to turn the trip switch off ( all electric, no gas in property), turn all the hot taps on to drain the tank and then turn the red stop valve on the side of the tank. I managed to do the first two, but when I went to turn the stop valve, the tap went round and round, seemingly not attached to anything. I was told I'd be called back that evening and someone would be out to fix it, yet was called at 11pm saying no one was available and that someone would be out tomorrow.
Saturday morning came and went, despite me making phone calls from the moment the office opened - someone finally made contact at 12.30 and said they'd be round within a few hours. At 3pm, someone turned up and after poking around for a bit, told me that the tank had split and would need replacing but that as it was the weekend, it wasn't going to happened and if I 'hadn't heard anything by Monday evening' then to chase them up as well as instructing me to turn the water to the property off until that point ( something to do with the water level gauge in the tank not working) which wasn't an option as no water and a 9 month old DD doesn't really work.
AIBU to think that given it was branded an 'emergency' by the management office, and that I have a baby in the property, that 3 days minimum for this to be fixed is a bit crap on their part?