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AIBU?

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Original poster

To think this is a bit short sighted of John Lewis?

84 replies

mycatlikestwiglets · 03/09/2015 14:00

I was about to order some bits and pieces from JL just now, for collection from my local Waitrose (there isn't a JL particularly nearby). However, they seem to have ditched the free collection and now charge £2! I for one will be buying much less as a result - I often buy things from there as it's so convenient to be able to collect locally, but from now on I'll only be shopping there if I'm spending enough to qualify for free delivery. AIBU to think this is a bad move by John Lewis?

OP posts:
Toughasoldboots · 03/09/2015 16:44

This reply has been deleted

Message withdrawn at poster's request.

allwornout0 · 03/09/2015 16:46

I won't use them now, my sister asked the staff in a JL store about it and they said that they had all complained as it meant that people would now order more than they wanted to get so they didn't have to pay the charge and just go from the collection desk to the returns desk to simply take back those extra things the didn't want in the first place.
She also asked what would happen if say you were in the JL store and say wanted two cushions but they only had one left in store and so the other had to be ordered in, they said you would still have to pay the charge even though the store was ordering it in for you to collect.

BeverlyGoldberg · 03/09/2015 16:51

I'm not sure why click and collect is a nightmare for shops. I haven't ever done it in John Lewis but I have done it in loads of other shops and I always end up buying other items when I'm there. For example we have a fairly small Mothercare nearby, not everything I want is stocked in store, so I'll buy online, have it delivered to store and the usually end up buying something when I'm there to collect. Is that not a win for the retailer and therefore should be free?

Ilovetorrentialrain · 03/09/2015 16:53

MTWTFSS I don't understand. Amazon now has a minimum order value for free delivery so how is this any cheaper for you?

Agree with most PPs, there was a lot about this in the press a month or so ago, retailers are losing money on click and collect so most are starting to redress that now with min order values. Fair enough IMO.

LurkingHusband · 03/09/2015 16:55

I'm not sure why click and collect is a nightmare for shops.

Because it's the worst of both worlds. Low online prices needing expensive high-street buildings. By definition, people who shop online are already as tight as a gnats arse, so are less likely to splash out in store.

FrancesOldhamKelseyRIP · 03/09/2015 17:00

It might be worth it to the retailer if people did buy a bunch of stuff while they were there, but I assume JL have done their sums and think it isn't. As it happens I'm sure I've done a JL survey after one order saying "were you happy with your order? DID YOU BUY ANYTHING ELSE WHILE YOU WERE HERE?"

FrancesOldhamKelseyRIP · 03/09/2015 17:02

However shopping online doesn't necessarily make you a tightwad. I do click and collect mostly to get clothes in the right size to the shop I can get to. Price doesn't come into it.

LostInMess · 03/09/2015 17:06

I abandoned an order online on Sat (worth £20) as I wasn't prepared to pay it. My gripe is that I've found the service less than reliable the last few times I've used it (stuff hasn't come in when it should) and also, half the time I've been to buy something at JL and it's not been in stock so I've had no choice but to click & collect it. Given how expensive delivery to home is and so vague as to timing, it's often the only choice - but am certainly not paying when it's so hit and miss.

LurkingHusband · 03/09/2015 17:09

However shopping online doesn't necessarily make you a tightwad.

No, but saving money is a powerful incentive. And to be honest, if you're happy to pay more, to buy something in a shop, then you're subsidising me.

However, I take your point about availability - Amazon and eBay are our first ports of call for anything which isn't food nowdays, since I am increasingly bewildered by the point of some shops.

HeadDreamer · 03/09/2015 17:11

clawdy very expensive parking here. It's in the city centre.

HeadDreamer · 03/09/2015 17:13

The waitrose is however free parking. And worse still for JL, I drink a free coffee while I wait for my low value item. Obviously I have ordered expensive stuff. But my cheapest is a espresso mug for DD babycino.

Junosmum · 03/09/2015 18:02

I was buying some baby things off the website- wanted to collect it at my local John Lewis store but they didn't have all the items in, so I ordered them online for store collection. I didn't end up buying them because of the £2 collection fee. It was collecting from a flippin' John Lewis! Ridiculous. I was only buying it from John Lewis as it was cheaper and I like the quality but I'll definitely think twice now.

redskybynight · 03/09/2015 18:08

Agree I think it's poor to charge for delivery to store. This stung us over the summer - there are items of DS's school uniform that are only available from JL and you have to order them (ie not available in store). We ended up ordering a lot of extra stuff to bump our order over the "minimum for free delivery" which we then returned because we begrudged being essentially forced to spend the money so much.

GirlOverboard · 03/09/2015 18:20

You could always just order a random item to get you over £30. Then you get free click and collect. Then you return the item you don't want to Waitrose.

SoupDragon · 03/09/2015 18:24

I was only buying it from John Lewis as it was cheaper and I like the quality but I'll definitely think twice now

More than £2 cheaper...?

LBOCS2 · 03/09/2015 18:25

Because I am a sucker for this, last time I ordered anything from JL I ended up adding a Jo Malone candle to my order of 10 teaspoons so that I didn't have to pay the delivery charge.

DH pulled this face: Hmm

SoupDragon · 03/09/2015 18:28

It's a simple delivery charge. I'm failing to see why people are so aghast at having to pay to have an item delivered somewhere. I imagine there are still costs involved in getting a specific item to a specific store even if it is within the same company.

FrancesOldhamKelseyRIP · 03/09/2015 18:48

I imagine it will be reasonably simple to recharge the delivery fee if one of the items is returned. Just like if you return one item from a multi buy deal.

Toughasoldboots · 03/09/2015 18:53

This reply has been deleted

Message withdrawn at poster's request.

NewBallsPlease00 · 03/09/2015 19:06

Tescos Sainsburys rtc all do same for non food stuff- it has to be viable or you'd have no business for them to collect from!

airside · 03/09/2015 19:17

I imagine John Lewis will be gutted to miss out on all these orders of "bits and pieces" which actually cost them money to fulfil.

Babelange · 03/09/2015 19:21

I love click and collect; just chucked in a packet of knickers to make up the order (less classy than LBO!) but the knickers do come highly reviewed.

LBOCS2 · 03/09/2015 19:26

I love JL knickers. Unfortunately so does my dog, he eschews Sainsburys ones to chew the gusset out of the ones that cost £15 a pair.

beaucoupdemojo · 03/09/2015 20:20

It's not tight to order online. Some of us live in places which are nowhere near decent shops. My nearest JL is an hour away.
I have reduced my shopping from JL - I resent paying the delivery charge when the items cost more than from other retailers in the first place!

SoupDragon · 03/09/2015 20:42

It is tight to whinge about a delivery charge for delivery of small orders though.A small delivery charge at that.

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