To complain to PALS?

[jorahmormont]

Spent all day yesterday in A&E - they were brilliant, seen straight away, given iv painkillers etc, told I'd be staying in. Last minute, I was told Ok, you can go home, but go to the surgical ward first thing for a scan.

Turned up this morning... No record of me. Now sitting on the ward, with everyone running about trying to figure out what's happening and where I'm meant to be. I have hospital phobia (had horrendous white coat syndrome as a child and never quite recovered) and I'm feeling rubbish as it is.

Is this normal? WIBU to complain to PALS? Who do I omplain about? This is such a mess.

Definitely raise it with PALS. You don't need to name someone, just explain what happened. Systems can only be fixed if people know they aren't working. Hope you get seen quickly & get well soon.

Thanks, I'll get in touch with them. This is wasting so much of their time, they're still trying to figure it out. I feel like a nuisance and want to discharge myself but not sure how much that would help.

This happens all the time, you wouldn't believe it. It's always people (doctors and secretary's are the worst culprits), telling patients to just turn up somewhere and forgetting to tell the nursing staff anything about it. It drives us mad and looks terrible.

The nursing staff are being lovely. A doctor has just gone to find out if a scan has even been booked. If it hasn't, I'm off.

This happened to me recently. The baby was jaundice and his blood sample taken by community midwife showed he would need phototherapy so she rang me and told me to go to the children's ward. Got there and there was no record of the baby being sent there. They still treated him thankfully.

I've been here now since half past eight with no confirmation that I'm even having a scan today. :(

How did you get on today? Hope you're home recovering.