AIBU to expect a decent mattress (holiday-rental related) ?

[albertcamus]

Drove 160 miles, & arrived to holiday accomm yesterday, described in its own brochure as as 'Offering holiday accommodation to people who expect and appreciate high levels of comfort'. 'Bedroom' is 10ins wider than a standard double bed. Mattress (covered by grubby blanket under ill-fitting mattress protector & sheet) is knackered (probably literally): springs broken, 3 ins lower on DH side, as per picture. Tried to make the best of it, but spent the night balancing on my side due to sliding downwards onto DH. Both exhausted & awake aching all over @ 4am. Took mattress off bed & tried to sleep on divan, even worse. Figured that a week of this would leave us both tired and in pain & not be a holiday. Have stayed in vastly more comfortable youth hostels etc. than this. Packed up, wrote letter to (absent on holiday abroad) owners requesting refund. Took key back to housekeeper in next village & requested refund of my (cash only) £265 balance payment & got it without argument. Drove 160 miles back home, disappointed & wondering whether we're entitled to request our £135 deposit back ?

Thin, cheap, nasty mattresses (and pillows) in holiday accommodations are a pet hate of mine.

We recently stayed in a holiday cottage to a very high spec. No little detail was overlooked.

The work surfaces, light switches, flooring, were all in very high quality materials.

The bathrooms were to die for. They had good quality bedroom furniture of a decent size.
Loads of storage space.
Kitchen and dining room fitted out to within an inch of it's life.

But,
They had used the cheapest, thinnest, nastiest mattresses and pillows money could buy.
With the result that none of us (expect the children who lets face it can sleep anywhere under any conditions) had a good night's sleep the whole holiday.

Why would you do that?
Why?

Why spend all that money on a place, only to skimp on one of the most important things:

ie A GOOD NIGHT'S SLEEP.

A decent mattress is crucial for a good holiday. We let a holiday home and would be mortified if people were unable to sleep on the mattresses.

Exactly.
Decent mattresses and pillows should be high up on the list of priorities.
The holiday cottage we stayed in must have cost them a fortune to fit out, that's why we couldn't understand their decision to stint on mattress quality.

albert we didn't get anything for our 3 days of freezing apart from a hamper with crappy chutney in it. That came from the online company though and not from the owner.
We were so cold we ended up going to bed at 9pm on NYE. I hope her stupid bloody gatehouse falls down. Our emails of complaint were ignored.
I know hotels and holiday lets hate the use of trip advisor, but sometimes it's the only card left to play.

I'm hoping that the owners, when they return from their holiday abroad, are less cynical than you Reggae. I think it's called basic decency, although clearly from others' experiences above, it's often lacking.

We're off now to eat out :)

Nothing to do with basic decency for heaven's sake. You have to give them a chance to put things right. This is common procedure for both hotels and holiday lets.

In my experience it doesn't get put right.
If someone is willing to let a property like that, they are not willing to put it right promptly (especially if it would cost more to do so) they were aware of a problem, hence the inadequate attempts at fixing it with a single blanket.
If they scrimp on basic comfort, what else do they scrimp on? Washing the linens? Boiler servicing? I'd have left too.