Dd and I will be in America over the Christmas break. In May of this year, my sister (who lives there) made a booking for us all to rent a cottage on the beach in Florida for the week between Christmas and New Year. She used a reputable agency that she has done business with previously. A deposit was made to hold the booking, and a confirmation email received from the agency.
Yesterday my sister got an email from the agency saying that the owners of the cottage have decided they want to use the house during the time we've booked, so the house is no longer available. The agency sent through a few alternative cottage suggestions - that are double the price.
To say I am angry is an understatement. How should I approach this? I think I should call (or coach my sister through the conversation) as she can be quite meek. Advice and suggestions greatly appreciated.
I'm going out for a few hours so will not be able to reply immediately.