AIBU?
Well I know I am but...must a man have a male voice?
EvaBee · 25/06/2015 13:47
Most of the time I feel like I am my DH's personal assistant but every now and again I am stopped in my tracks.
DH is a forriner so the name thing is easy to deal with.
He's been in the UK for 20+ years and needs to change the address on his UK driving licence. Not that simple apparently. I've just phoned up and pretended to be him and the DVLA woman hung up on me.
She said "I don't believe I am speaking to a man"
If it had been DHs brother phoning, or I'd asked the postman to make the call she would have continued.
EatShitDerek · 25/06/2015 13:51
This reply has been deleted
Message withdrawn at poster's request.
EatShitDerek · 25/06/2015 13:55
This reply has been deleted
Message withdrawn at poster's request.
Naoko · 25/06/2015 14:02
She didn't believe she was talking to the person on the license, so good on her for not talking to you, it's a data protection issue (whatever it is that makes her believe you are not him). Of course this raises issues with transgender people or indeed people who simply don't have a very masculine or feminine voice being unable to deal with their own admin unfairly, so it's something they do need to be careful with.
As for your DH's license, I thought you could change the address online? I know renewals are more of a pain if you're not British (I am not and had to do it by post) but I'm sure I've done an address change on the website before.
EvaBee · 25/06/2015 14:04
Naoko - "Data protection" does anyone actually know what that entails apart from spouting that off as a reason?
Re his license - he's got an old fashioned paper one not a new card one so it's a new type he needs and a new address. They're asking him to send his passport in plus for one other form of ID. Flip sake.
Pumpkinpositive · 25/06/2015 14:10
Of course this raises issues with transgender people or indeed people who simply don't have a very masculine or feminine voice being unable to deal with their own admin unfairly, so it's something they do need to be careful with.
Also raises issues with Deaf people or people with communication disorders. Unles DVLA provide a text phone or text number, of course.
Companies who refuse to take third party calls on behalf of deaf people (even when the deaf person has previously given permission) are a pain in the arse.
Pumpkinpositive · 25/06/2015 14:46
of course they would know they are dealing with a trans person - said trans person would have had to fill in forms so they can be addressed by their new name - DVLA would have a record of that change on their system...
Not necessarily. They could have gender reassigned before learning to drive.
Bit off topic, this. Sorry, OP.
To comment on this thread you need to create a Mumsnet account.