To think my relative should complain about this job centre adviser?

[ThisIsAPissTake]

I am asking this on behalf of said family member who is very upset and is at a loss as to what to do. Tbh I don't really know what to do either, I think it might be worth it to complain but am not really sure if we're overreacting.

Basically up until recently she has worked full time. The company she works for is having financial difficulty right now and everyone's hours have been cut, including hers and she now only works 4-8 hours a week which is obviously not enough to live on. So she has applied for job seekers allowance.

She had an interview at the job centre about a month ago and was told she had to sign up for universal job match however she was told that she didn't have to allow them access. So she signed up but didn't allow them access. Two weeks ago she went to sign on and was seen by a different member of staff who told her that she'd try to view her universal job match account but she hadn't allowed them access. Again she was told this was fine and she didn't have to.

Fast forward ahead to yesterday when she went to sign on again. She said that she arrived ten minutes early but was kept waiting for 40 minutes. Then two members of staff approached her (again two different ones to the ones she had seen previously) and they told her as she hadn't allowed them access she would have to log on to a computer now and she them her account. One of them then wandered off and the other tried to log her on.

However as she didn't have her log in details, the adviser who had wandered off then came back over, asking if there was a problem. Relative then explained that she didn't have her log in details as she wasn't aware she would need them.

At this point she says the adviser then turned really nasty and told her that she wouldn't allow her to sign on as she couldn't give them access. She was then told that she would have to go home and allow them access and come back later. However she had to go to work later but when she explained this her adviser then started interrogating her about that, saying she thought she only worked one day a week, she should bring her rota in from work to prove she's telling the truth, etc.

The adviser then made an appointment for her to come back on Monday to sign but before she left apparently told her that she just allow her access like everyone else has to do.

Anyway said friend is very upset and said she felt really got it and felt like the adviser was accusing her of being a liar and treated her like shit on the bottom of her shoe. She now doesn't want to go back and wants to try and live off her 4-8 hours a week wage (and I have no idea how this is even possible).

WIBU to complain? Both about this adviser and the fact she has been told contradictory things?

Please tell her to try to find temping etc work.

My JSA experiences after 20 years of being employed were a laugh. I was spoken to by a man who though well meaning clearly was putting me forward for jobs he 'thought' may interest me. Nothing that much suited to me.

The final straw was being sent to an all day event by Job Centre in the City run by a recruitment agency where someone ripped my CV to bits verbally and rewrote it (it was fine) and though I got expenses paid I felt even more demoralised.

I signed on with a temp agency whilst I was up there so got temp work, tarted up my LinkedIn profile and got a job through family friend.

Anything was better than Job Centre! I saw loads of obviously 'professional types' there too whilst I was there and my highlight of signing on was the 30 minute walk back (quite scenic).

Just a warning for your cousin op, she may well get sanctioned now if she signs on today, which is not her normal day. They will record on the system that she missed her sign in day, I bet my life on it.

I turned up to sign in at the jc whilst on jobseekers once and my adviser was busy for about 40 mins with a previous client, so I was told (by another adviser) to come back the following week. She made me a new appt on the system, all fine or so I thought. When I turned up I found out my claim had been cancelled and i was back to square one. Nobody communicates at the jc, so don't trust anyone and get everything in writing. I learnt the hard way.
There is no comeback as they hold the power, so even when I complained, they told me there was nothing they could do (and still spoke to me like a scrounging piece of shit who was lying). To my shame I have up and stopped claiming, it wasn't worth the hassle, I luckily managed to get a crappy temp job until I could sort something better out. Thank Christ, would rather pull out my toenails than go back there. The unemployed have my deepest sympathies!

The job center made things very difficult when my husband signed on. Left him sat in the waiting room for an hour then said they had called his name but he didn't go in. Told him to come back the next week. He came with all the paper work he needed they said no we don't need any of that but they did and that delayed things a bit longer.

I've spoken to my cousin and I thought I'd give you a quick update and maybe some advice about what (if anything) should be done next.

She went to the job centre this morning and again, had a different adviser to the last time. She said this one was much nicer than the last one.

Now this is the thing she is pissed off about and also slightly confused about. She says the note that was left on her file to explain the reason why she was signing on late was different to the reason the adviser had given her on Friday. I've already said that, according to her, the adviser wouldn't let her sign on until she had given them access to her account however the note that was left said that it was because she hadn't given them print offs of her job search. There was no mention of universal job match.

Except (and I'm sure I've mentioned this up thread) she did bring print offs of her job search but she says they refused to look at them and insisted they had to look at the site.

Does this seem odd to anyone else?

Anyway to cut a long story short, she was basically told that the previous adviser had no right to not let her sign on. Apparently as long as she had the physical copy of her job search which she did it should have been okay. She also explained that she didn't have to allow them access, she could just print her job search off and bring that in but it was up to her.

So she's signed on now but of course will get her money a day late.

She's still a bit pissed that the other advisor lied to her and then lied again about the reason why she couldn't sign on in her note.

WIBU to complain?

And of course pissed about the way she spoke to her.

Just a warning for your cousin op, she may well get sanctioned now if she signs on today, which is not her normal day. They will record on the system that she missed her sign in day, I bet my life on it.

Seriously?!

Thisis aPiss Looks to me like gaslighting dosent just happen in abusive relationships then.

I have been lucky as when I have had no internet access to jobsearch I have been able to write down jobs applied for which was no problem.
UJ is not great and often the jobs lead you to an agency such as Reed or Indeed etc , so you have to register with them . . It is a PITA to be honest as they then text and phone you and rabbit on about Temp work which is no good for me now.

Another thing I have noticed is a fair few of the jobs there are posted over and over again within months of each other ,Same company, same vacancy.

DD got mucked about by the jobcentre staff so much that she ended up scribing the conversations and getting them to initial the information she had been given, becuae they didn't know their arse from their elbow.
Because they treated her like lying scum and got her very distressed on several occasions, DS hasn't signed on.
He's been looking for part-time jobs before uni, but put a man with Asperger's in a room with an arsehole that keeps changing the rules and that's recipe for Krakatoa.
I'd rather support him and have him off the grid than responding aggressively to being bullied.
Yes, OP. get her to complain and keep complaining and perhaps they will have to develop a code of conduct that they stick to. Or at least some training so they can tell arse from elbow and know what they should be saying to clients, rather than a combination of indifference and suspicion.

rachel ive not had to deal with the shittiness of signing on and ujm however my db who has has said that several of the jobs which he's applied for were filled ages ago and the adverts were never removed. These were construction and driving jobs.

Completely skews the number of jobs that are supposed to be available from a data point of view