I know rents are high. I know they have to maximise every inch, but if they had less stock and more space, I would actually go in and spend more money.
A gift shop near me: 2 card racks near the door, meaning you can't open the door properly. Fell straight over a gift wrap box as soon as I walked in. Pick my way down the isles which have stuff all over the floors at the base of the racks. There isn't even enough space for one person to stand. Try and pay for something, but have to stand at an awkward angle as so much stuff is on the floor in front of the counter, and there is isn't any space to put the card machine on the counter. I paid and ran off. Surely surely less stock would create more custome?