Not to refund this buyer?

[Fedupofplaystation]

I am in the process of selling a load of baby stuff as quite strapped for cash.

I had an old style, large Graco swing that had been stored on our mezzanine for a year so was a bit dusty. Knew it wouldn't be worth much so didn't want to put a lot of effort into selling it, but as my DD had enjoyed it and it was still in working order (I inserted batteries and checked this prior to listing) I listed it with one picture, a starting price of 99p and a brief description that stated it was used and from a smoke-free, pet-free home.

It was won for £8.50. On the first night the buyer asked if they could collect that night. I messaged back immediately saying yes (I have the email trail) and we waited up for them. Two hours later I messaged to ask if they were still coming. They said that they were not as they had not heard from me.

Benefit of the doubt, they may have missed my message so we rearranged for the next evening. They arrived 1.5 hours after the agreed pick up time, but paid cash and took the swing.

Today I have received an arsey email stating that the buyer is gobsmacked at the state the swing is in and would never put their baby in it. They're unhappy as they paid for the item to be collected by her sister and for batteries that they will now not use. They want me to collect the item and refund them.

My main arguments against refunding are that the item is as described. Although I probably should have cleaned it more prior to selling, it is in working order. Also, the buyer could have viewed and checked it was working prior to paying cash. I would have been fine if, when turning up they decided it wasn't what they were after. Being a low priced item it's not worth my effort to go pick it up to resell.

AIBU or should I just chalk it all up to experience and refund?

That's unnecessarily rude, Flabby. Anybody buying a baby item would give it their own thorough clean, so a bit of dust is neither here nor there.

A bit of dust is hardly something worth getting het up about. The buyers sound unfair OP. Hope you don't refund them, unless they return the item. Then, wipe down and sell for at least £9!

I think yabu. If you sell a baby item, it should be clean. I remember being cash strapped but desperate for a baby swing and really pondered about buying a used item. For me, it was a great experience - got the item at half the cost and it was obviously used but clean. If I had purchased a dirty item, I would never have bought a used baby item again.

Sold a few items myself since. Always clean them first. Nobody wants to put their baby into something filthy. I expect to give the item a wipe over on purchase - not give a thorough deep clean. Unless you put on the item listing that it is dirty, I would be very pissed off.

Well quite- everybody cleans them anyway. So it's a bit silly to overlook a bargain for the sake of a bit of dust.

They collected it from your house. (Or sent someone to do that for them). It was seen before paying for it. End of. I wouldn't refund. Or collect and refund. Cheeky feckers.

They came over and save it before paying for it and toil it Away.deal done. your not Argos. It's a auction sale of a second hand good. It's as discribed. So sod it

Oh for gawds sake. I wash everything I buy second hand for my baby. No matter how clean it looks. A swing for £8.50 is brilliant, they should be counting their blessings.

Once I picked up a chair that was so manky (looked fine on the pictures but was vile in person) that I took it to the tip a week later. But I didn't ask for a refund, because I should have said something when I picked it up.

Yanbu.

For those too obstinate to understand, the op puts a value on her time. For her, spending time on cleaning the item wasn't, for whatever reason, worth it. So she sold am item in the described condition very cheap.

The buyer, when bidding should expect then to put in the additional effort themselves to clean the item, as the seller deliberately chose to not do it.

I would refund to avoid bad feedback though - you have my sympathies op.