To think that the fault doesn't lie soley with my employees?

[WaywardOn3]

Basically we've had a spat of people being charged for the wrong things.

So you say you're on X pump
Employee says £X amount of petrol
You say yes and pay
We then see you go back to the car at Y pump and drive off

So we've now started saying the make of car (and colour if more than one of the same car)/amount to be paid and confirming the pump number with the customer

You'd think it fool proof as you should know the make and colour of your car even if you don't know how much fuel you're paying for. Apparently it's not

Customer - fuel on A please
Cashier - the red Audi? That'll be £X please
Customer - yep that's the one
Cashier - wayward pump D is getting back into his car and hasn't paid

Queue me legging it to him and him furiously telling me he's paid and that I should hire staff with more than half a brain cell - he stormed back in and had a right go.

Cashier tells him that he's told Her the pump and had confirmed that he was in fact the red Audi so had been charged as such.

Thankfully it was easily fixed

But seriously how dare he try to blame our staff when he couldn't be bothered to listen to her confirm his car and amount. Seriously a red Audi and blue Nissan at different ends of the forecourt are not the same. It didn't even register to him that he was paying £20 more than he should have been

Please give cashiers your full attention or at the very least don't blame them when you fuck up

• all identifying info (not that there is any ad this happens in petrol stations all over the country) had been changed

I had one of those horrible days where I went on autopilot. Long queue and by the time I got to the counter I forgot the number. Looked outside, saw the car, and told her the number. Paid. Went to walk out and headed for the car, clicked the button to unlock the doors and it didn't open. That's when I realised it wasn't my car! Went back in, very sheepishly, and apologised and paid the difference. And mentally slapped myself for not paying attention.

Hi Wayward, I'm a petrol station manager too! We've got £30+ awaiting a customer to return after she overpaid earlier this week. (Paid for someone else's, the other guy obv thought he was quids in fueling £50 worth for £20!!) V. frustrating how staff are spoken to.
I think pay@pump is great... but can cause much confusion and many inadvertent drive offs!!

When I worked fort he NHS I learned never to ask questions with yes/no answers, people just nod and say 'yes'. Try it, "is that your pink unicorn at number 3 pump".

Some people are deaf, some are in a hurry, some don't speak English, some... you get the idea

Better to ask which car they have.

I have had the opposite, I'm short and can't see over the sweet displays some garages put in their windows so I have got to the till and forgotten the number, said 'sorry I've forgotten the number but it is a blue focus' to get the reply 'what number?'

repeat 3 times until another customer tells me the number.

Thinking about it yes, we ask 'which pump number are you on?'
(Then can sometimes be told 'the one at the back' - there are 6!!!)

What sashh said. Ask them to confirm the make and colour of their car - anything else you say will be just white noise!