Rude, I am fuming

[Leafitout]

Just been into a Sports Direct shop and asked the lady staff member if she could please let me see a bag on the top shelf. She walked off not saying anything to the other side of the shop. I was left standing there. Anyway she then said "where are all the bloody poles in this shop" she found one and knocked the bag of the shelf onto the floor infront of us both and then said " there you go" and backed away from the bag went to talk to other staff member. Aibu that she has been rude

Retail staff in most businesses are paid poorly, have ridiculous targets and little support.

Yet most businesses still expect a good standard of behaviour and customer service skills, and any employee behaving like this woman in SD would face serious consequences.

Shit wages and working conditions do not universally permit the employees to do a bad job.

Rudeness isn't a crime.
Are you really going to stew on this all day?

Yes, it was very rude. I would complain.

I too had very poor, but not rude, service once years ago. Never stepped in one since. Saw that TV programme and heard similar stories recently so now I understand and will continue to shop elsewhere.

She sounds pig ignorant and I can't understand why people are suggesting it's understandable as they're lowly paid. If someone has good or bad manners, wages don't come into it. She was completely out of order.

Do people really think that it's acceptable to just knock something onto the floor& say "there you are"??

No wonder such shit service exists, then!

read this to see why you'll find the staff at Sports Direct are generally not bothered.

I don't care tbh. I'd have got the bag I was looking for.

I don't go into Sports Direct for good service. I go because its cheap and I'm skint.

No doubt thy have crap pay & conditions, but tbh, I just could not bring myself to be that rude to someone else.

She shouldn't have been so rude, but what an awful company to work for, you never know where you are with them.
I know people who work in ours and they hate it and are treated shitty with zero hours contracts.
If the company treat staff appallingly what do they expect.
Complain to the company and say they need to invest in their staff.

Zero hour contracts = cheap stuff = miserable staff

If you don't like it go to John Lewis and pay more.

Agree completely more.

Blame Sports Direct, not the individual. You have to support staff members to have the job done well. Sports Direct don't.

I wouldn't be impressed and would probably have left the shop.

Whatever your contract/hours/wage, there's no excuse for rudeness.

Yanbu.

Sports Direct is very much a case of What You See Is What You Get

Having spoken to some of the staff who work there I am not at all surprised they are pissed off most of the time.
If it had been a different shop I would have supported you, but not SD - it's a crap place to work.

You pay peanuts, you get monkeys. Good service costs a company money in recruitment, training and retention. Sports Direct don't seem to care about those things, so their staff are totally unmotivated.

If you want service with a smile, there has to be a cost that the customer will absorb. It's up to consumers to decide how much they value polite staff who are keen to help.

I used to work in a minimum wage job with no initial training, a zero-hour contract and an unsupportive manager. I would never have been that rude to a customer because I don't treat people like that, no matter where I am or whether or not I'm having a bad day. It's just basic manners.

Fuck me I can't blv some of the posts on here saying shit like 'well you got the bag, didn't you'.

Broken Britain !

SD can't pay their staff any less than the same minimum wage that most people in retail are paid so you can't blame the rudeness on that. Yes the zero hour contracts are shit but at our local branch most of the staff are students who find that it works for them.

YANBU OP, a lot of jobs pay min wage and are pretty shit employers but that doesn't give the employees the right to be rude to customers

I used to work in a minimum wage job with no initial training, a zero-hour contract and an unsupportive manager

If SD employees only had this to contend with, then I'm sure they would be far happier.

Agree with those who say that it's not the matter of your salary that determines whether you treat people around you like shit. She sounds like an utter cow.

Fuck me I can't blv some of the posts on here saying shit like 'well you got the bag, didn't you'.

Broken Britain!

Gosh it doesn't take much to break Britain in your eyes does it?!

Yes she was rude but is it really worth fuming over?

If Sports Direct wants happy staff, it should give them a proper contracts (apparently 300/5,000 SD workers have employment contracts - the rest are on zero hours contracts). And if you want decent service, OP, go to somewhere where the service staff are treated decently. I think that there is absolutely no onus to do anything more than the bare minimum for your employer if all you're receiving from them is the bare minimum.