They are parasitic carbuncles on the arse of humanity.
Never believe a word they say - they don't give a toss what you sell for, they maximise return by selling quickly and trousering the fee.
We are selling right now (and by the gods, fees here are waaaay higher than the UK) and we've been grumpy gits and written all sorts of shit into their contract, to try to close their little loopholes.
Our system is midway between the Scottish system and the UK one - I think selling in England would have finished me off.
You can bypass the fuckers altogether - it's doable and there are guides online. I'd not sell at that price - they've done nothing for you and they want six bloody grand? They can sod the sod off.
Have another Jaffa cake for me... You can't get them here!