Hi, I was wondering if anyone else has found the Scottish Power Boiler Cover to be appalling.
I had a boiler service contract with them so when my boiler started leaking slightly I called them about it. An engineer came out and I was told that the "diverter valve" in my boiler needed to be replaced and that they would order and fit a new one. However, after two months of repeated phone calls from me and a series of errors on their part (valve not ordered or engineer arriving with an incorrect valve), it still hadn't been replaced. The leak had become much more severe with litres of water pouring out every day and I was concerned that my boiler was becoming permanently damaged. The experience was made all the more frustrating by the fact that when I phoned their call centre they would say that someone from the mythical “scheduling team” would phone me back to arrange an engineer visit but this didn’t happen.
At the end of January, I finally received a phone call from Scottish Power saying that an engineer would come out to replace the valve on the morning of January 30th. However, nobody came!
As I no longer had any faith in Scottish Power and I was very concerned about potential damage to the boiler, I phoned a local plumber who replaced the valve for me the following day (!) at a cost of £175.
Despite their terrible service, Scottish Power refuse to even refund the cost of the valve. Apparently their engineer turned up in the evening of January 30th (despite me telling them that I couldn't be there after 4 p.m.) and because I wasn't there to "give them access" at this non arranged time it is my fault they didn’t fix the boiler. The fact that I had made it very clear that I would only be at home until 4 p.m. and the fact that I had already waited for two months for them to replace the valve is irrelevant it seems.
I strongly advice everyone to avoid taking this so called boiler cover as it is worse than useless. Thanks to them, my youngish boiler is now like a rusty old one and I am out of pocket.