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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU over 2p?

168 replies

MrsCosmopilite · 10/04/2015 21:49

I need to give a little background info for context.

I'm unwaged, a student. I am not eligible for benefits, so I do 'treats' out of a very small budget (£10 per week tops). I shop a lot at the charity shops in our town - and I make frequent donations of unwanted items. I have a four year old daughter, who needs some new clothes as she's grown out of a lot recently.

Today I was out with DD. We'd had lunch (£6 in the cafe), and I'd bought a local paper (£1). I then bought her a skirt in charity shop A, which was £2.

We went into charity shop B and she spotted another skirt which was £1.50

I took it to the counter, opened my purse and found I had only the single pound left. I rummaged in my purse and found another 48p. I explained to the person on the counter that I was 2p short, but I would happily drop the extra in next week when I'll be back in town. I said that I had no other money on me, and showed her my empty purse.

She looked at the skirt, looked at the money in my hand and just said "Well, it's £1.50..."

She didn't offer to put the skirt aside whilst I got any money, she didn't offer to call anyone (there is always a manager on duty), in fact, she didn't do anything, just stood there.

In the end, I had to leave the skirt, and the shop, with my daughter crying because I couldn't afford to buy her something for £1.50.

I feel the woman was mean - I go in the shop every week - I go in all the charity shops every week, to have a look. I would happily have given the extra few pence the next time I was there.

OP posts:
Aridane · 10/04/2015 23:45

YABU - my friends in retail would get what is euphemistically called 'till counselling' if they did this.

SistersofPercy · 10/04/2015 23:50

Marmalade, bought DD a £3.99 jacket from cancer research on Wednesday, handed over £4 and all £4 went into the till. No penny came out and in my experience of the shops here it does stay in the till.

NeedsAsockamnesty · 10/04/2015 23:53

My brother has a shop,he keeps a dish of the odds people walk off without taking and if a customer is short a few pennies that's what he uses.

Loads of petrol stations around here also do it

CactusAnnie · 11/04/2015 00:06

This reply has been deleted

Message withdrawn at poster's request.

catloony · 11/04/2015 00:07

I am baffled if you were in Primark, Matalan, New Look or any other clothes shop and you saw a skirt for £1.50 and only had £1.48 do you expect them to just sell you it for that price? Why is a charity shop different? The prices are set by the managers, the person on the till is probably a volunteer with no authority to override the price anyway. They should have agreed to put the item aside for you to come back later as most places would do that

MrsItsNoworNotatAll · 11/04/2015 01:20

When I worked in retail loads of people overpaid so if someone was short by 1p or 2p I let them off. Some offered to drop it in later on. If they did, they did. If not. Well. Nothing bad happened.

She could've at least put it to one side for you.

PrincessUnicorn · 11/04/2015 01:46

All the people saying "you wouldn't expect Tesco, Next, Primark etc" to let you off, no you wouldn't but 9/10 if you make it clear you haven't got the right cash on you, they put it behind the counter for you to go get more cash etc.
I would be annoyed also if I was on OP situation.

Fifis25StottieCakes · 11/04/2015 03:25

if my till at work is down it comes out my wages but what happens is people say keep the change so i end up with a stack of spare coppers and silver. If someones short i will put it in from the tip money to keep the till right

steff13 · 11/04/2015 04:41

I guess those "take a penny, leave a penny," cups are not a "thing" in the UK? A lot of places here have a little dish where people put their unwanted pennies, and then if you need one, you take one.

toothlessoldhag · 11/04/2015 07:23

I feel for you OP. If it was a local shop I'm astonished they couldn't be more flexible. At my local independent greengrocer they regularly round down my bill if it's just over a few pennies and have been known to sub my DS an emergency banana as he staggers by on his way home from school, so I don't understand those who say it'd never happen elsewhere. It's a matter of trust, or give and take, though I appreciate the saleswoman in this particular shop may have been working under strict rules (though it wouldn't have hurt her to explain this or indeed to make the loan out of her own pocket).

londonrach · 11/04/2015 07:30

All the charity shops i visit would have let you off. On a separate point i Was shocked the other day to hear a young man ask a volunteer whats the best she could do on a vase. She patiently explained the shop was a charity shop and could reduce. Then then collected loads of items and asked for best on all of them. I felt for the volunteer when she explained she couldnt. He asked to see the manager at which point i departed the shop with a look of support to the volunteer. Never ever heard whats the best before in a charity shop.

Notso · 11/04/2015 08:41

Our corner shop will always round down or let you off a couple of pence. Once when I was pg with DC3 and had HG and SPD, I sent DS1 to the shop for tea bags and sugar but they only had the large size tea bags so he didn't have enough. One of the women who work there came round to my house and gave me the sugar and a big bar of chocolate for the DC.

I've been given a penny in Tescos and have also given people money when they have been short. I bought one old lady's shopping in M&S when she realised her purse wasn't in her bag.

I think it's not so much the fact she didn't knock the 2p off, as others have said perhaps they have to be strict about this. I think the fact she didn't offer any other help.

shewept · 11/04/2015 09:21

Personally I would have let you off the 2p, if I could. But we don't know if she is allowed to. Again, Asda wouldn't hold something for you while you popped home.

My friend ran a charity shop and they got the 'i'll come back later' and haggling all the time. They put strict rules in place because it was just easier to have rules rather than some volunteers giving in and some not. Which only escalated the problem. People waiting for the person they knew would give in. It used to drive her crazy.

the woman offered no help or solutions

To be fair that's not her job. Why didn't you say, 'can you put it to the side and I will be back in half an hour?' and offer the solution if that's what you wanted.

Dieu · 11/04/2015 09:24

Incredibly mean. YANBU.

PtolemysNeedle · 11/04/2015 09:29

It's mean to call this woman men for not 'offering you solutions'.

She's a volunteer, she probably didn't have the authority to change the price, or offer to take it off the shop floor, or to give you credit. If you wanted those things, you could have asked. I can't see why you think she had more obligation to offer than you had to just ask.

That it's only 2p doesn't really make a difference, if she had done something she wasn't authorised to do she could have got in trouble. She had a responsibility to protect that charity funds, she doesn't have the responsibility of doing favours for customers.

IAmAPaleontologist · 11/04/2015 09:31

There was a time when i had to make hard decisions about money. certain times of year filled me with glee as i could forage for fruit rather than buy it and put the money towards something else.
If my child needed clothes then I'd have shopped for those first and then seen if there was enough for lunch. Sorry. In fact even though those times are behind me now I'd still consider lunch out plus clothes shopping quite extravagant for one day.
You didn't have enough, it was your responsibility to explain to your dd that you didn't have enough pennies left. You could have asked for it too be put to one side of that's what you wanted to do. charity shops are doing their best to make money for a good cause while still having to pay the big overheads and rents as the profit making shops around them.

BackOnPlanetEarth · 11/04/2015 09:35

I work in a charity shop and the volunteers are great but they are not 'professional' shop staff iykwim - some only come in the shop for a few hours a week and, from time to time, we have volunteers with SENs (sorry if not correct term?) You are not always going to get the most dynamic service in our shop. Smile I think you should be a bit more forgiving to the volunteer - she made a mistake but I bet she didn't do it on purpose.

I bet she wouldn't have minded if you asked to put the skirt aside. I don't understand why you didn't. Confused

Coffeethrowtrampbitch · 11/04/2015 09:40

Just awful op.

I can't believe some people on this thread are justifying such mean behaviour. The assistant was being ridiculous, for the sake of 2p she lost the shop your future custom and donations.

I'd write to the manager explaining what happened and how upset you dd was and suggest he organise some training for his staff before the shop goes out of business and it's customers, charity and staff all lose out.

Stealthpolarbear · 11/04/2015 09:41

" All the people saying "you wouldn't expect Tesco, Next, Primark etc" to let you off, no you wouldn't but 9/10 if you make it clear you haven't got the right cash on you, they put it behind the counter for you to go get more cash etc.
I would be annoyed also if I was on OP situation."

then the op should have asked her to do this

Coconutty · 11/04/2015 09:41

This reply has been deleted

Message withdrawn at poster's request.

wootle · 11/04/2015 09:53

It's not up to the shop to suggest a solution. The OP is the one with the problem, she should have asked them to put it to one side for half an hour.

I confess I'm a bit mystified by the whole thing. You can afford to run a car and put fuel in it yet you're worrying over 2p?

As for your daughter, I'd be embarrassed if my DC behaved like that because they weren't getting something they wanted, especially after already having had lunch and another item of clothing in the same day. I've brought my DC up to know the value of money.

shewept · 11/04/2015 09:57

I'd write to the manager explaining what happened and how upset you dd was

Really? Hmm maybe it should be the op who teaches her child that sometimes you just can't buy something. Its not the shops fault the child was upset. Kids always want stuff they can't have. Its our job to teach them.

AliceLidl · 11/04/2015 10:05

I'm not sure OP.

Perhaps she could have done a bit more for you, offering to hold the skirt for a certain time maybe. But only if the shop have a policy allowing that.

As for dropping the money in later, I don't think she was being unreasonable to refuse.

We get that a lot at work when people order drinks from the bar. They order and watch you get the drinks, then ask if they can owe you 2p or 5p or 20p or whatever until next time as they don't have the right change.

It started happening so often we had to start refusing to let people do it.

Either they forgot they owed the money, and argued about it when they were asked for it.

Or they remember but get very huffy about being asked for the money in a "can you believe they are chasing me for 2p" kind of way.

Or they claimed they had already given it to one of the other bar staff.

Or everybody forgot until it was too late and the till was wrong.

Or there was a constant stream of "I'll bring it next time…oh, I forget, I'll get it later…sorry, no change this time, I'll pay you later…"

When customers do this to me at work I never offer to put in the difference. I'd be doing it all the time and it would cost me a fortune.

As a customer in the shop with you, I'd have given you 2p at the time.

But as that woman working in that shop, who doesn't know you or your circumstances or intentions, I'd probably think you were one of many people who had said the same thing to her that week, that some people ask for things to be put to one side and then never come back for them, that some people try it on in charity shops to get something for less than it's priced at, that her shop doesn't allow her to do what you were asking as you might not come back with the money, that if you make one exception because it's only 2p you then have to make another exception that might be for £2.00 or £20.00 because you can't pick and chose which customers to favour.

When it comes right down to it, she doesn't know you and she doesn't own the shop.

If she let you take goods without paying in full, by thinking "it's only 2p and she's said she will come back" then she can't really refuse to let someone else take goods while owing any other amount of money either.

She doesn't get to pick and choose which customers are trustworthy enough to return or how much money it's okay for the charity to potentially lose if a customer has taken the goods but doesn't return with the money to pay for them.

So although I can see it was upsetting for your daughter and embarrassing for you, I can see her side as well. She can only do what the charity she is working for allow her to do, and although your intentions were good, she doesn't know you and can't make that judgement, not for any amount of money. She could possibly have offered to hold onto the skirt for a short amount of time, if the shop policy allows it, but equally you could have asked her if that was possible.

Kampeki · 11/04/2015 10:09

Yanbu. I'd have put the extra 2p in myself.

waithorse · 11/04/2015 10:23

YABU, they probably get this all the time. You should have asked her to hold it. Your daughter crying is not the shop assistants fault, you should have just explained to her you didn't have enough money because you'd been to lunch, bought a paper and a skirt.