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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to ask for something to be removed from my medical records?

60 replies

DeepDarkSecrets · 07/04/2015 13:13

I have name changed for this.

I have just had an email from a life insurance company - with whom I was going through the process of buying life insurance from. Because of an autoimmune disease that I have (IBD) I had to get the doctors to send them a copy of my medical records. So they had access to all of my medical records, not just the parts pertinent to my IBD.

The email I have had says that I have been refused life insurance because of something on my medical records. I couldn't think what this could possibly be so I rang the doctors to find out (as the underwriters wrote to tell my doctor I'd been refused). I've been refused because of a "drug overdose" when I was 16. I had no idea this was even on my medical records, otherwise I would have done something about it sooner. I don't know if I actually CAN have anything done about it.

Back story:

I grew up with an abusive step father. He abused me mentally, physically and sexually for the 9 years that he was married to my mother. Eventually my grandfather got involved because my mother was just turning a blind eye to it all. They got divorced when I was almost 16 years old. Almost immediately, my mother took up with another man and I was absolutely terrified it was all going to happen again. I waited until my sister (DD of abusive SF and my mum, who grew up in complete innocence) was at her dad's and my mother was at work and then I effectively staged an overdose. I emptied two or three bottles of pills into the outside bin and then left them lying on the worktop. I then phoned my friend and told her I've overdosed - I was a complete mess so she was easily persuaded that I had done so. She then got hold of my mother and I was rushed off to hospital to be force fed charcoal to get me to throw up. Once my mother (who had arrived to level a torrent of hate at me for being so selfish) had left the hospital, I told my friend and the nurses that I hadn't actually taken any pills at all, I was just trying to get my mother to see how traumatised I was by the new boyfriend. I figured that was the end of it but it's gone down on my medical records as an actual drug overdose.

Because of this, I now don't think I'm going to be able to get any life insurance at all. Is there any chance of me having this amended or deleted from my medical records, as it never actually happened, or are they going to refuse, thinking that I am lying about it not happening, just to get insurance? I know it wasn't a good thing to do anyway, a waste of resources etc but at the time, I was an emotional mess.

Is there anything I can do about this? I'm 37 years old and have never considered suicide but obviously the insurers think I'm a risk. I'm quite upset about this actually.

Sorry for thr long post but wanted to give all the facts!

OP posts:
EveryPenny1 · 07/04/2015 19:28

Did you declare this on the insurance forms? If not it's more likely that they have refused your application because for failing to declare something that the GP has indicated on his response.

SideOrderofChips · 07/04/2015 19:32

This has made me realise that getting life insurance will be very difficult for me :(

Marynary · 07/04/2015 19:44

Hopefully this can be sorted out with a letter from your GP, OP. If not it would probably be worth going to an independent life insurance broker before trying to get it elsewhere.

Also check whether your family would receive a "death in service" sum from your employer if you died. Some pay out quite a bit and you may decide that you don't need life insurance especially if it's going to be a lot of hassle (I don't bother with it for this reason).

DeepDarkSecrets · 07/04/2015 19:46

I don't work, Marynary. I have three young children at home so it's not worth me working. Plus I have my IBD issues that are currently not good, so I couldn't work even if I wanted to.

OP posts:
BrightSunshineyDay · 07/04/2015 19:47

My mums death certificate clearly states suicide as cause of death. All her life insurances still paid out. (Mortgage paid off, other lump sums paid out) tho this was 22years ago so maybe things have changed.

BrightSunshineyDay · 07/04/2015 19:50

Oh and my stbxh attempted suicide as an adult (and was sectioned) and we still managed to get various insurance policies - with legal and general I think - at a reasonable rate to cover death/illness and to make sure the dc and I would be ok. So there are companies out there who will insure you

Marynary · 07/04/2015 19:53

I don't work, Marynary. I have three young children at home so it's not worth me working. Plus I have my IBD issues that are currently not good, so I couldn't work even if I wanted to.

Ah I see. If your GP can't help with this insurer, I think it would be worth consulting a broker for the life insurance then.

DeepDarkSecrets · 07/04/2015 19:54

EveryPenny - that's a possibility. I went through the form with the guy on the phone and he rattled through the questions at great speed. I had my ears pricked for IBD related ones and as (as far as I'm concerned) I've not made a suicide attempt, I would have answered no anyway, not knowing that I have one listed on my medical records.

I think I'll give the insurers a ring once the kids have gone back to school.

OP posts:
DeepDarkSecrets · 07/04/2015 19:55

Just for the record...no matter how dark and terrible my life (which it isn't any more), I don't think I could ever commit suicide in reality, especially now I have kids.

OP posts:
BatteryPoweredHen · 07/04/2015 20:03

This is an absolutely prime example of why I keep repeating that people should be very, very careful what information they reveal about themselves to any public body.

There is so much well meaning advice given on MN to report things to either the police, or your GP in order that events be 'logged' or 'flagged' with no thought to the potential long-term consequences.

This blind trust that the political left places in the State is sometimes laughably naive.

I'm sorry that you are in this position OP, but that is what happens when we allow the State to have excessive power.

Artistic · 07/04/2015 20:06

When we bought life insurance last year we were only asked about medical history for the last 5 years & GP records of the last 5 years. I also asked GP for a copy before they posted it to the insurance company.
Some pre-existing conditions got excluded from the cover, but our agent advised us that if we get new insurance 5 years from the date of that particular condition then we don't need to declare that anymore.

OP - try going via an agent (we used London & Country) - they can find you the right insurance company.

Sorry about your history. You have come a long way, and you deserve life insurance as much as anyone else. Hope it works out.

inmyheadimthequeen · 07/04/2015 20:07

Insurance would still pay out on suicide unless it was in the first 12/24 months or a suicide risk (eg. former MH problems) had not been declared - the terms of the plan will outline the exact conditions. I agree with the PP who said it was more likely that the company had refused the risk because of the non-declaration rather than the incident itself. It's worth approaching another firm but I'd stress that it's important you tell the insurer upfront about your history (you do not need to share this with a broker if you use one). It's not wise to just answer the precise medical questions you are asked - you will probably find that the application form says that you need to disclose anything likely to be relevant and it's not your decision as to what's relevant, it's theirs as they decide whether they want to accept the risk of insuring you. You may find that you also need to disclose that you've been refused insurance with the first company. Overall though, it's better to be honest because then once you have secured the insurance you will know that there is no danger of them refusing to pay out when you die.

Maiyakat · 07/04/2015 20:12

Definitely try another company - I was refused cover for a very minor reason by one company and had no problem getting it with another (not all ask if you've been refused elsewhere)

GayByrne · 07/04/2015 20:20

Poor you op.

James Wheatley at London and Country was wonderful for sorting our family insurances (and mortgage too!!). Good luck x

AyeAmarok · 07/04/2015 20:25

Hmmmm, this is worrying as my life policy only asked about the last 5 years, I think! I had depression 7 years earlier and didn't declare it.

AyeAmarok · 07/04/2015 20:27

Oh phew. Others had the 5 year question too, I didn't imagine it!

And I wasn't asked for medical records either.

chipsandpeas · 07/04/2015 20:29

chances are you havent been declined life insurance due to the overdose but due to not mentioning it when asked

id suggest going to a broker, they will speak to the underwriting department of insurance companies usually before applying to see what they think but your issue could be a bit more complicated as most life insurance companies ask if you have ever been declined for cover and why which you would need to answer truthfully

PausingFlatly · 07/04/2015 20:33

Confused Where does the State come into it, BPHen?

The insurance company making these demands is a private company.

OP's healthcare providers have to provide such information regardless who they are - if she uses BUPA for something relevant, that has to be declared, just as it does if she uses the NHS or even a private NHS-branded contractor.

DeepDarkSecrets · 07/04/2015 20:35

But I can't recall BEING asked, that's the thing. The guy on the phone was rattling through the conditions at the speed of light (a bit like Ratty in the Wind in the Willows when he's listing the picnic items). I was only listening out for things I know I have, or had, not things that didn't happen and weren't really supposed to be on my medical records as it wasn't true. Had I known it was on my medical records then I would have answered yes, if I'd heard the question!
Battery I was hardly revealing information about myself to a public body. Medical records aren't something that you can stop happening or being accessed by a GP when an appropriate body asks them to complete a medical report. I had to give my consent to the report being written otherwise I would not be allowed to apply for the life insurance (because of my pre-existing conditions).

OP posts:
BatteryPoweredHen · 07/04/2015 22:42

The NHS is a state entity, one that stores all the information you give it. Once you have handed over your information, that action cannot be undone.

I am very very careful what I see my GP about, and if I don't want details of something on my medical records, I pay to go private. I am given a letter detailing the treatment I have received that I can choose to give to my GP or not...

PrettyPenguin · 07/04/2015 23:36

Good for you, Battery. Unfortunately not all of us have that luxury. If you have a chronic illness and don't have the funds to go private then you have no choice but to use the GP. If you have to use A&E for something worse, then you have no choice. In your case you have been lucky enough to either not have been critically or chronically ill in your life, or have had the funds to be able to have had it treated privately. A child of 16 would certainly not have had that choice!!

IamtheDevilsAvocado · 07/04/2015 23:56

But my thought is that you did not make a suicide attempt. As a distressed abused teenager you made authorities believe their had been one...
Essentially no bottles of pills passed your lips...

Surely your records could have a note added to explain this?

Cluesue · 08/04/2015 00:03

I'm with legal and general and they covered me with past attempt (PND) the only clause is no payout if I take my own life in the first year of policy

Fizrim · 08/04/2015 00:20

Did your GP tell you that was the reason for the refusal? Seems odd that they (insurance company) would tell the GP and not you the reason for declining cover.

I would think it very likely that you would have to declare that you have been refused cover on your next application. Perhaps try a broker as others have suggested. I don't think you will be refused cover completely, but it might be a bit more expensive than average.

Girlwhowearsglasses · 08/04/2015 00:20

Op - sorry for what you've been through.

I'd definitely go through a broker or financial advisor. As well as being a real person they will go through the questions and make you aware of the implications of them all. Also they will have an overview of the market and what companies will be suitable (which are currently asking for full records from GPs etc).

You'll find a company that doesn't think this is relevant I hope.

We wwant through a financial advisor for life Insurance when we bought our house and ito a bit scary isn't it? We didn't have any health probs but there are so many questions I found myself questioning my own answers even though I was very honest.

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