Aibu to feel, very and extremely smug!

[Dowser]

Long story short.

My cousin lost her husband just 3 weeks ago. Had a lovely funeral and then the day after she gets a phone call to say that as the funeral over ran by 5 mins she was going to be charged an extra £120 by the crematorium company.

I was hopping mad. There were all sorts of reasons why it over ran by those few minutes, but blaming the innocent victim ( my cousin) was just not on.

So, I did some research on the net . Wrote a letter to the CEO and within a few hours all that extra charge had been waived.

I'm so thrilled. It was a lot of extra money for my cousin to find at this expensive time and the letter from the CEO was very caring and considerate.

I think that was the quickest result I have ever had.

One result took 6 months but I was determined not to give in until I'd got all my money back.

Well done OP. Disgusting behaviour on the part if the crem.
Surely they should have dealt with this via the funeral directors rather than with a grieving relative.

Well done. What utter twunts for doing that to a grieving widow. Fuckers. That's made me really

I can believe they tried to charge her for over running in the first place. But well done for helping to sort it out

no. absolutely not. well done.

Thank you. It was passed from crem to funeral directors, to cousin.

To me the clue was inthe word director. They should make a point of reminding officiators of the time constraints.

Time constraints are in place so that one cortège does not run into another group of mourners which is fair enough.
The CEO feels that the FD's failed to do their job on this occasion. The cost/ penalty is passed back to the FD's who made the mistake of passing it back to my cousin.

This I fear is going to be the norm with more and more private crematoria.

I hate big people trampling all over little people and my cousin has had more aggro since her husband died than you can shake a stick at.

You know the where's there's a will there's relatives scenario, ones you haven't seen for donkey years racked with crocodile tears at the funeral.

She even got a £70 penalty charge for her car being parked for four hours inthe hospital. Yes,it was . Her husband had literally just passed away.

Is been relentless. Phone calls, letters, stuff from hmrc , dwp...she showed me a carrier bag stuffed with letters.

Unbelievable!