Meet the Other Phone. Child-safe in minutes.

Meet the Other Phone.
Child-safe in minutes.

Buy now

Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To expect HR to inform IT of new starters?

77 replies

00100001 · 18/03/2015 16:32

I work in the IT Department of a college, and we always have new staff wandering into the office asking for usernames.

HR never let us know.

AIBU to expect HR to let us know that "Mr John Smith has started work on 01 January 2015 as a Teacher of a subject"?

OP posts:
AlternativeTentacles · 18/03/2015 16:35

Sounds like you need a procedure to me.

00100001 · 18/03/2015 16:36

we (IT) have a procdure, and keep moaning at HR to inform of us if any new starters.

They just don't bother doing it, and then get all pissy when we insist they send written verification :/

OP posts:
CheeseandPickledOnion · 18/03/2015 16:42

So if they know the process but refuse to use it, make their lives more difficult. Force them to do the written verification and delay the process for them as much as you can.

Or be more adult and take it up with the next level of management.

TeenAndTween · 18/03/2015 16:50

HR and/or the owning department need a procedure as well as you.

It needs to cover

  • stuff in advance
  • stuff on first day
  • follow up

Including but not limited to

  • payroll
  • IT
  • security pass
  • showing round department / meeting people
  • health and safety training
  • department specific training

A check list would be probably quite sufficient.

(I used to be in charge of such things at work)

miniavenger · 18/03/2015 18:30

To be honest, I'd instil a policy that it takes say 3 working days to set everything up and needs to be submitted in advance. That's what our IT did because these things kept happening, people often submit a month in advance now.

CommanderShepard · 18/03/2015 19:39

Fellow IT engineer and I know exactly what you mean. Often accompanied by 'oh and we need a brand new laptop, and xyz software involving liaison with third party suppliers, and it all needs to be set up ready to use. In the next 5 minutes'. Um, how about no.

Wh0dathunkit · 18/03/2015 20:52

It should be a combo of HR - who say xyz will be joining, please arrange user name and forward to new line manager at least 2 weeks before they join, so that line manager can order appropriate hardware / software / access credentials.

HR (or in bigger organisations, Recruitment) have visibility of when new members of staff have passed all the relevant checks & balances, so are really the only appropriate team to get the ball rolling in this instance.

It can't be up to you to issue access to systems to any old random Joe who rocks up looking expectant.

flora717 · 18/03/2015 20:58

Hmmm. I worked in a college. HR and IT used to push this back to the hiring manager / department. At hiring the manager used to be given a pack to complete with a new member of staff prior to starting. This included IT forms / dates.

Tobyjugg · 18/03/2015 20:59

You're not alone. Our IT people say the same. Basically it's the old problem that HR talk to themselves and management - no one else.

Heels99 · 18/03/2015 21:02

Worked in hr for 20 years, always had automated system for this, I have never had to tell IT of a new hire! You are the IT dept, sort it out, get your IT system working for you!

wobblebobblehat · 18/03/2015 21:04

I think this is standard in most organisations. Never ceases to amaze me that so something so simple is so problematic.

Piss up and brewery springs to mind...

Icimoi · 18/03/2015 21:43

Can you institute a very basic procedure that whenever HR generates the letter or email finalising starting dates a copy gets sent to you?

I have to say that in my company HR do their job perfectly. It still doesn't mean IT will have everything set up for new starters though, they do everything exactly when they feel like it. We regularly get the feeling that they believe that the entire business is run for their benefit, not the customers'.

snowgirl1 · 18/03/2015 21:55

Surely it's the line manager's job? The line manager knows what systems the employee needs access to; what hardware needs to be ordered; if they need a mobile phone; organise work station. I'd organise all this for any new starter in my team - it's no-one else's responsibility.

RJnomore · 18/03/2015 21:57

I work for a. Local authority and it's the line managers job to get all that sorted.

MyCarHasBrokenDownAgain · 18/03/2015 22:02

I work in HR in a Uni. Once the new MoS goes on the HR/Payroll System, their details are automatically fed through to the IT systems. It would take bloody ages to send a manual email about each new starter!

00100001 · 18/03/2015 22:34

"You are the IT dept, sort it out, get your IT system working for you!"

Oh yes, I can magically make them send me an email, or stand over their shoulders and make them use their HR software Hmm the systems are in place, and so are procedures, but they seem to think that they have no need to tell anyone that Mr Smith has joined the company!

OP posts:
00100001 · 18/03/2015 22:34

I'm glad we're not alone... sort of!

OP posts:
TiredButFine · 18/03/2015 22:37

Managers quite often manage to start new strters without telling HR, I got two p45 s and bank details forms today for people I have never heard of...and I manage recruitment.

bucketofchicken · 18/03/2015 22:37

Why don't you find a solution then?

When I have someone new starting in my team I fill in an online form with their name, contract type, what IT access they need, what equipment they need, what clearemce they need, which files they need access to etc. The form then whizzes off the info I type in to the relevant departments - IT, HR etc

Why can't you implement similar?

Or you could just moan about it.

WineIsMyMainVice · 18/03/2015 22:38

Sounds to me a bit like you haven't got enough to moan about!!

00100001 · 18/03/2015 22:59

Find a solution? How am I going to force a person to send me the info?

OP posts:
bucketofchicken · 18/03/2015 23:03

You could try talking to them. You could work with HR to educate managers on tasks they need to do when they get a new starter. You could draw up a checklist. You could communicate with managers.

There are loads of things you could do.

proceeding · 18/03/2015 23:03

The solution is quite simple. Stop issuing passwords to people who ask you to do so outside the process. Just stop.

If it's HR's responsibility, make them do their job!

I work in HR btw

00100001 · 18/03/2015 23:13

I don't issue passwords until HR confirm the appointment, I already said that.

OP posts:
Dottydadoo · 19/03/2015 04:42

Agree with bucket - there are loads of things you could do. Much more productive things than moan about it on mumsnet - very bizarre!

Swipe left for the next trending thread