We've had 12 sessions so far (pay in advance, in blocks of 10- £25/session). Of these, 2 he's not turned up for at all (1 excuse was car broke down, 1 he overslept), 2 he's turned up 30+ mins late (traffic and he misunderstood the time arranged, even though he text me to move it to a more convenient time for him) and 1 he was 15 mins late and then finished 20 mins early due to a personal issue.
At the outset I was very clear that I am really busy and can't be doing with someone messing me around. He did say at payment 'I don't do refunds if you change your mind', BUT in my view he's not holding to his side of the bargain. He's not delivering the service as agreed and I can't keep wasting time with him not turning up. He has gone nuts at my request for a refund and said I am totally unreasonable. I don't want cash back for sessions I've had, just the remaining ones that I won't be taking up due to his being completely unreliable.
He has come back completely in the attack saying I shouldn't be texting to arrange times (this is the way he has always done it, and it was him who text me to rearrange the time that confused him!), he has been so understanding and flexible about me having a week off and he didn't have to be ( agreed at the outset of our arrangement- I had surgery scheduled!) and I don't appreciate all the hard work he's put into me ( eerrr what? you don't turn up on time/at all, didn't give me a contract or pre-assessment, no training plan....)
AIBU to say refund me or I speak the gym manager and will take you to small claims court if I have to (only owed £200 but its the principle)