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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To wonder if Currys/PC World sell anything in working order?

9 replies

rumbleinthrjungle · 07/03/2015 19:37

My work laptop died suddenly in the middle of a project (self employed), so I had to replace it. Within a few days it became apparent the new one was fatally faulty. Took it back, they exchanged it for another of the same brand. It was supposed to take a maximum of 24 hours for them to set it up, but at about the 30 hour point when the staff were shrugging and saying they had no clue when it might get finished and it was late afternoon on my second lost working day, I took it home and set it up myself. (Did not get refund for set up fee incidentally.) Within 48 hours, this computer was showing the identical fault. The store replaced it with a third laptop, different make and model. This one also took over 30 hours to set up and that was after I went to the store and asked. If I'd have waited at home for the phone call as told I'm confident it would have been several days. Staff were all lovely and charming but no messages were being left or passed between them during shifts, so not much was getting done.

I have had to do some reinstalling on this third laptop too as while it's functional without the hardware damage the other two had there are still issues with the windows installation and I've had one major crash, but I can't face taking a third one back. Now my mother has let me know that the tv I bought from this same store for her for a Christmas present less than 12 weeks ago has developed several major faults. We're at four for four major purchases being faulty within three months! Angry

The store/Customer Service telephone line seem to feel this is all part of the rich Currys Purchase Experience and are fine with this rate of faulty goods, and want her to hand the tv over for repair for up to 14 days. My experience of their deadlines suggests this is likely to be a very optomistic estimate and will probably turn out to be a lot longer, and a tv that is faulty inside 3 months isn't fit for purpose and isn't likely to live long anyway. They absolutely won't lend or let me hire one for her within this time frame either, which I was hoping was possible as she's in her 70s and lives alone and the tv, the only one in the house, is an important source of company for her.

AIBU to think four out of four pieces of separate equipment being faulty is a bit more than just bad luck?

OP posts:
cardibach · 07/03/2015 19:42

You would think so, but I'm afraid it really is just bad luck. Everything I've ever ought from them has worked so far. If nothing ever worked they would have gone out of business..
YANBU to be fed up, but it is just bad luck. Customer service sounds a bit crap though.

rumbleinthrjungle · 07/03/2015 19:48

I must be breaking mirrors and walking on the cracks in the pavement right left and centre! Grin

OP posts:
cleanmyhouse · 08/03/2015 08:50

They're shocking, i agree.

I put a T.V in for repair (which had been replaced 3 times) in december, we got it back, after being told 8 day maximum turnover, after about a month.

Bought a laptop, took a day to set up.

cleanmyhouse · 08/03/2015 08:51

Oh. And they never call and let you know when they say they will.

MkDaddy · 08/03/2015 09:13

Mate get a full refund and buy elsewhere. Simple as. That's absolutely shocking!

rumbleinthrjungle · 08/03/2015 12:15

They won't agree to a refund. I talked to the Customer Service telephone line (explaining four items for four are faulty, this isn't just one item) and they 'escalated' me to a higher level of customer service that are contactable by email only.

The email they've sent back first of all reproaches me for not sharing a phone number (er, I was told you weren't contactable except by email??) and says exactly what Customer Service and store say - essentially " put it in for repair"

Confused

Obviously at this point I won't buy from them again, I'll just burn the money. It'll be quicker and less annoying.

OP posts:
PiperIsTerrysChoclateOrange · 08/03/2015 12:49

Most of my appliances have come from currys ( as the do monthly payment plans at 0% )

Never had a problem with anything.

RumPunch · 08/03/2015 12:59

My laptop died within 3 months of being bought. Currys did get it fixed though.

RumPunch · 08/03/2015 12:59

My laptop died within 3 months of being bought. Currys did get it fixed though.

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