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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

To hope for more from the hotel?

74 replies

Flossyfloof · 19/02/2015 20:39

Booked a spa break for four, in my name, paid with my card. Two double rooms, dinner and breakfast included. In booking I had to give all the names and say who was sharing with who. Through no fault of her own, my sharer has had to pull out. She genuinely cannot make it. I phoned the hotel to ask if they can do anything for her in terms of a refund. I threw us on their mercy, explained her situation and asked if they could do anything ( their literature does say bookings are non refundable and non transferable ).
Their response was that if we bunk up three in a room they can give the friend who can't cone a gift voucher for the value of her stay. If we don't want to do that they will charge £40 single occupancy charge for me.
I realise that they have to protect themselves but do you think there is any mileage in asking them to reconsider? The money for the person who has had to drop out won't be an issue.
Frankly, I don't want to bunk up with two others in a triple but don't necessarily think it should be me who doesn't share, I would hope that whoever gets the room on their own we would all split payment of the the extra £40 between us.
I do think though, that if we forego the voucher the hotel saves on her dinner and breakfast and bed making so it might be worth trying again. Pointless? Cheeky? Worth a try? What do you think?

OP posts:

Muchtoomuchtodo · 19/02/2015 20:41

Definitely worth asking again.

Is there anyone who could take her place instead?

Original poster

Flossyfloof · 19/02/2015 20:45

It says non transferable but of course they might move on it. Trouble is, we are going on Monday! It seems a bit rich to ask someone else at such short notice. I imagine if we did get someone else they might charge an admin fee.

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Stardustnight · 19/02/2015 20:49

Worth asking again - but shouldn't your friend be paying?

I appreciate it's not her fault, but it certainly isn't yours either!

Original poster

Flossyfloof · 19/02/2015 20:52

i won't go into her situation but I doubt if it has even crossed her mind and I couldn't ask her for the money it would be really inappropriate to do so. I don't want to forgo the whole thing or pay £40 on my own though!

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Original poster

Flossyfloof · 19/02/2015 20:53

In a way I wish I hadn't asked but better to consider now than be raced with it when we pitch up at the hotel I suppose.

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joanne1947 · 19/02/2015 20:54

Where is the hotel? If it is in the UK anyone could come with you and claim to be the person who booked, there is no need to carry ID in the UK. (If it is abroad than they may ask for a passport)

yellowdinosauragain · 19/02/2015 20:56

I think given that they are clear that the booking is non refundable they've actually been very generous with what they've offered so far. I reckon split the £40 extra between you and draw straws for who gets their own room.

Original poster

Flossyfloof · 19/02/2015 20:57

That's a thought! It is all booked in my name so mine are the only details they have. I did say she might change her mind about it but I am pretty sure she won't/can't, she doesn't have much choice in the matter really.
I think you would have to sign though for your room key etc. Can't remember, hotel is in the UK though.

OP posts:

Vycount · 19/02/2015 20:58

You should explain the situation to your friend and ask her to either pay. She should have offered to give you any money you stand to lose.

Original poster

Flossyfloof · 19/02/2015 20:59

I think the voucher bit is generous but charging a single supplement when the room, dinner and breakfast are already paid for is a bit much.

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Original poster

Flossyfloof · 19/02/2015 21:00

I don't think we can ask her to pay, she is in a very tough situation. I think if she had just got a better offer it would be ok to ask but this is not the case at all.

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itsmeitscathy · 19/02/2015 22:49

I can't believe they're charging you a single supp when they won't make anythjng on breakfast or lunch anyway!

TrollsTrollsEverywhere · 19/02/2015 23:03

I think offering a single supplement is fair. How about you paying £20 and the other two paying £10 each. There isn't harm I asking the hotel to reconsider though.

Original poster

Flossyfloof · 19/02/2015 23:46

Remember they already have her payment so if I had booked one room alone I would be paying the going rate plus £40. This way, they get two going rates plus £40 and they don't have to give her dinner and breakfast or change her bed! To be honest, if the others expect me to pay the £40 alone I think it would be pretty shitty. It is a cruel twist of fate for her that she is unable to come and another cruel twist of fate that she was sharing with me! An extra £20 makes it quite expensive for me, I can afford that but we booked because it was a good offer. This makes it not so good. The others don't know about this development and I don't know what they will say.

OP posts:

wartsnall · 20/02/2015 00:04

Your friend should have paid you upfront when you booked it. If I promised to go somewhere then couldn't make it I wouldn't let it be at the expense of others.
I agree with muchtoo though, your best bet would be to ask someone else to go. Who wouldn't pass up a spa break

Original poster

Flossyfloof · 20/02/2015 00:13

Warts, they all paid me within a couple of days, no one foresaw this development which means that she can't attend. I won't tell her about th extra money, she doesn't need to know. I just don't want to pay all the supplement myself! She has been married for a long time so probably doesn't realise that single people have to pay a supplement.
I think the fairest thing is for us to divvy up the 40 quid between 3 of us and draw names out of a hat for the single room unless one of the others is desperate for it, I was expecting to share anyway so makes little difference, I really don't fancy all 3 of us sharing though!
I was hoping that someone who works in a hotel might come along to tell em what to say in order to get a refund for her and avoid the supplement, I really wish I hadn't bloody phoned because I kmow too much now. If I hadn't phoned I would have assumed that she would just lose her money but would never have considered that they might sting us for a supplement as well!

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AryaOfWinterfell · 20/02/2015 00:17

Why don't you get them to deduct the £40 from your friend's refund?
If I cancelled quite close to an date, without finding someone to take my place, then I wouldn't expect all my money back.
This way the ones still going are not out of pocket.

Original poster

Flossyfloof · 20/02/2015 00:20

They will only give a refund in the form of a voucher if we all bunk up together, three to a room,p, which to be honest at our age I certainly don't fancy and I don't think they will either. The £40 supplement is payable if we us two rooms or three people, having paid for two rooms for four people.

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Original poster

Flossyfloof · 20/02/2015 00:21

She isn't expecting her money back but I doubt if anyone expected to have to pay extra because she isn't going.

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Snapespotions · 20/02/2015 00:22

Not sure if I understand properly - surely they aren't expecting you to pay a single supplement on top of the standard double room rate? Not if meals are included!

I think they're offering to refund her share with a voucher, but you'll have to pay the extra £40. Couldn't this just be deducted from the voucher for your friend?

Original poster

Flossyfloof · 20/02/2015 00:25

They will offer her a voucher to the value of her share if we all three share a room.
If the other two share as planned and I stay in a room alone because my room mate is not coming, there will be no voucher and I pay a £40 supplement.

OP posts:

AryaOfWinterfell · 20/02/2015 00:27

Sorry I obviously misread your OP. They're expecting you to pay for four people, plus a single supplement?
When you check in can you not just say that your friend will be coming along later?
There's no way you should pay for a single supplement if they don't refund her share. That's awful!
If they insist you pay I would tell them that you are going to leave bad reviews all over the internet.

Snapespotions · 20/02/2015 00:28

Are you sure you haven't misunderstood what they are offering?

If they are asking you to pay on top of what you have already paid, so that three people can stay instead of four, then I would just go and mention that she isn't there.

Snapespotions · 20/02/2015 00:28

Sorry not mention that she isn't there!!

Original poster

Flossyfloof · 20/02/2015 00:32

That's it, Arya. It does seem a bit harsh and I am likely to be on the receiving end of the harshness!
I have been at least 3 times before, I thought I could use this and as you say leave bad reviews which would be a shame. I hadn't thought about using bad reviews as leverage, would really prefer to try to sort this amicably though,

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