Background: my dad had to come with me and my toddler to a doctor's appointment today as I have broken my foot and am on crutches so can't carry the toddler.
Dear friendly GP who saw my toddler today,
I am writing to apologise for my father's behaviour during our appointment. When he asked your name and you answered, he probably wasn't expecting a name he had difficulty pronouncing, and when he asked you to spell it out twice and scoffed a bit, I felt he might have upset you. I don't think he meant to be rude but I was totally mortified.
He does have quite bad hearing but I think what happened could have been interpreted as racist behaviour and I wanted to let you know that I don't condone this at all and I hope you will accept my sincere apology on his behalf.
I was very impressed with your calm and polite manner during the appointment and your thoroughness in checking over my poorly son. Thanks so much, I really appreciate the work you do.
Yours, etc...