To expect boiler repairs to be made sooner than this?

[merrychristmasyafilthyanimal]

Sorry, it's a bit of a boring subject! We have been letting a house for the past two years. When our boiler broke down previously we called the letting agency and it was repaired within 48 hours. Our boiler went again earlier this year and we called the agent, they told us that the LL now has boiler cover so they gave us the details and told us to contact them with any future problems. It took them a week to get a repairman out to us and it took a couple of days to get the parts in. That was not so bad as it was a bit warmer back then. Our boiler broke down again last night and I have been told that they cannot send anyone out until next week, it's bloody freezing in this house, I really don't think I can stand it for another week. AIBU to think this is unacceptable, prior to the LL getting this cover, the estate agents arranged repairs so quickly, I feel like we are dealing with this cold just to save the LL a bit of money

Whats the for "im paying myself which makes me far superior and more deserving of better treatment than a social housing tenant"

england.shelter.org.uk/get_advice/repairs_and_bad_conditions/repairs_in_social_housing/right_to_repair_scheme

From the link.

Repairs should be carried out within one working day if:

you have no water or electricity
you have no gas, or the supply is reduced
windows or doors are not secure (eg following a burglary)
there is a leak from a pipe, tank or cistern
the flue to an open fire or boiler is blocked
the heating or hot water are not working between 31 October and 1 May
the sewage drain or soil stack are blocked (or you only have one toilet and it can't be flushed)
electrical lighting or other fittings are unsafe.
Repairs should be carried out within three working days if:

there is a partial loss of water or electricity
the heating or hot water are not working between 1 May and 31 October
a sink, bath or basin is blocked
a tap cannot be turned
you have a loose bannister or handrail, or rotten wood on the floor or stair treads

My boiler broke recently on New Year's Eve, no one could help that day, so we called 2 days later (Friday). We only had to wait until the Saturday to get a repair guy. It was a full replacement though so worth his while slotting us in over the weekend. I own, so we were able to call lots of people and go with the first guy available.

Difficult if you've got a contract as you're stuck to one service provider. Thing is you could equally make this choice if you own or let. We usually have a contract as it's cheaper, but planned to replace boiler so let the contract expire. I think you need to complain to the service provider, letting agent and landlord so when the contract comes up for renewal the LL will think twice about going with the same one. You might as well give the LL/agent a headache - it's a total PITA!!!

. I feel your pain

I don't think that is acceptable really. Our oil boiler broke down on boxing day (and my usual engineer retired in November) and I managed to find someone to come out the next day, he fixed it and only charged me £40. It's not really on that your LL expects you to wait a week for someone to come and look.

My niece lives in a privately rented house. When her boiler broke down the LL arranged for some heaters for her until the boiler was fixed and arranged for the boiler to be fixed quickly.

YY Zen and Minion. My parents managed to get a plumbing/heating engineer out the same day when the water tank sprung a leak.

Reading this, I knew it'd be HES formerly EON. Our CH broke down in December. We were covered, but it took them 5 days to come out. Then reached the verdict it was fucked. No shit sherlock. We asked for a quote, and were messed about something cronic by them, as they couldn't reach a decision between them.

The service was lousy. We got an independent guy in to replace our boiler, just before Christmas.

Bastards! I'm in the process of complaining, and am dragging the FOS into it. They were better as EON.

Btw. Do contact them if you can about your dc. As anyone with a dc aged 3 and under becomes a priority. We had our day moved from 8 days to 5 when dh rang up.

Good luck.

EON are the ones who left my elderly mum waiting all day because they wanted to change the electric meter. So she moved all the stuff out of the floor level kitchen cupboard, loads of tins and bottles etc for EON not to turn up. So she moved all the stuff back into the cupboard.

They then asked to come out again a week before Christmas and my mum told them to sod off.

I have no idea what the situation is like with your LL/letting agent, but we are landlords and really struggle with getting out letting agents to tell us about problems/organise repairs. They left our tenants without any cooker for 2 weeks over Christmas before notifying us of the problem. I was livid when I found out and immediately arranged for a new one to be delivered - I know that's not entirely relevan, and there are some awful LL out there, but I promise we are not all monsters! We too are at the mercy of letting agents and tradespeople....

We are very lucky. We rent a council house. Partial lots of heating is attended to within 5 days. Total loss of heating is attended to within 2 hours.

I telephoned at 5.30pm last night and by 9pm our heating was fixed.

It isn't helpful to compare your situation to that of an owner occupier. When you rent you have different rights to an owner occupier (eg you have the right to heating and hot water, but not necessarily to redecorate).

It is the landlord's responsibility to ensure you have access to heating and hot water. However, where it isn't possible for a boiler to be fixed within in the timeframes quoted above, the landlord supplying electric heaters and paying the additional electricity cost would (most likely) be considered reasonable. Could you get a fire guard for the electric heater?

FFS sake Helena you are spectacularly missing my point. My point is at this time of year it doesn't really matter who is bloody paying, it is often very difficult to get service within the timeframes you outline because the service providers irrespective of who employs them do not have capacity. I had to wait much longer than you specify, despite being a hated owner occupier so obviously right wing fascist who doesn't 'get' what HA tenants have to deal with. Actually I do. I totally get it.

However, I am adding no value to the OP, so I'll vanish now, much like the heating engineers.