to keep quiet about plusnet giving me 22 pounds each month

[alittlethyme]

Plusnet messed me around and messed up my bill. So they refunded what they owed me 22 pounds in November. However they did the samein Dec and jan. I know its a mistake, but aibu to just keep quiet about it? Money is tight andi did spend a lot calling them up to sort out the mistakes they made

I bet you'd be after them quickly if you were paying £22 too much each month. You're proving yourself a dishonest thief basically. They work the same as John Lewis and give a share of their profits to their staff so you're not taking from "just" the company but normal people too.

Yabvu. They will notice and will want it back. You're doing yourself no favors. If you want reimbursement for your phone calls then contact them about it.

I'd let the know too. It's a no brainer.

Yes londonrach!

I had to phone them to get my TV and Sky box set up with my broadband and it was nice to speak to someone I could actually understand who wasn't following a script!

Bit different but ntl didnt charge us for broadband for around a yr and a half, when they changed to virgin it was picked up, but they couldnt backdate it as it was their mistake.

Though i think they are getting their own back now by giving us the slowest bb ever (meant to be 120meg we get about 20 on a good day!)

On the one hand it's their own mistake and sod them.

On the other, you have a direct debit with them and yes, they can zap the payment out in one hit.

You said, this would be a huge problem for you, so I'd send them an email stating the amount that you have had to cough up and see if they just deduct the balance.

YABU. Money is tight for alot of us, no need to commit theft.

theft.... oh some of you do make me laugh.

When they realise the error theyll take it back via direct debit

Plusnet customer service is dire. At east it was three years ago when I was with them. I'd still sort it out with them though, it's not your money it's theirs and they will take it back when money may be even tighter.

Written a mail to them.

Its hardly theft! When I had a well paid job I never took any attention of direct debits.

In principle it's wrong, in reality most of the pearl clutchers here will keep schtum!