To expect better service from John Lewis

[Patilla]

I ordered a tumble drier from John Lewis which has arrived and is bigger than the stated dimensions so it doesn't fit.

On calling them up they booked it in with a carrier that we later discovered wouldn't collect large items.

Then they later couldn't rearrange because of computer issues but I had to call them back later. Obviously a call from them was just too high a level of service.

Then when I did call the only slot they will offer to collect is in a week's time.

So in the meantime I can't go and et another tumble drier (even though they deliver them in a much shorter time slot) and I'm stuck with a tumble drier in the way, with two young children to keep away from it.

AIBUto expect a better level of service or should I just suck it up that that's as good as it gets these days?

I genuinely thought John Lewis would be better than this.

[Patilla]

But I just want to be able to dry my clothes

Will no one think about my laundry pile that's threatening to evolve legs and take over control of the household given my clear and visible failures