I ordered a tumble drier from John Lewis which has arrived and is bigger than the stated dimensions so it doesn't fit.
On calling them up they booked it in with a carrier that we later discovered wouldn't collect large items.
Then they later couldn't rearrange because of computer issues but I had to call them back later. Obviously a call from them was just too high a level of service.
Then when I did call the only slot they will offer to collect is in a week's time.
So in the meantime I can't go and et another tumble drier (even though they deliver them in a much shorter time slot) and I'm stuck with a tumble drier in the way, with two young children to keep away from it.
AIBUto expect a better level of service or should I just suck it up that that's as good as it gets these days?
I genuinely thought John Lewis would be better than this.