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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

AIBU thinking a shop could give store credit for a faulty item?

95 replies

DinosaurTrain · 10/01/2015 14:10

I bought item. Used my card.

Item is faulty. Shop agrees item is faulty...

DH took it back to shop for me as can't get to store before 28 days is up myself, so said ask for store credit...
But won't refund for store credit??

Because they need a signature that matches my card I paid for it with?

Are they being deliberately awkward or perfectly within their rights?

Nothing I can do as DH has accepted what they said and left store, I'm just annoyed at losing money on a faulty item

OP posts:
Eltonjohnsflorist · 10/01/2015 21:02

HE HAD THE RECEIPT

THEY DON'T WANT A REFUND

Grin
Original poster
DinosaurTrain · 10/01/2015 21:03

Are you allowed to give other people your card and pin?

He knows the pin but we avoid using each other's cards in shops as I think if I use MR dinosaurtrain or he uses MRS dinosaurtrain that if a shopkeeper noticed they could say that was fraud?

OP posts:
Eltonjohnsflorist · 10/01/2015 21:04

They don't usually notice but it's a risk you take. No one will do anything though, they aren't likely to call the police and end up with you prosecuted for fraud over it!

dementedpixie · 10/01/2015 21:06

some shops use the pin to put funds back on the card and some don't. You aren't supposed to disclose the pin to anyone else (or just don't admit it to anyone!). I would go to the shop when you can at your leisure with your card and get it refunded. Is there a closer branch of the store you could take it to? It doesn't have to go back to the exact same one you purchased it from.

happyis · 10/01/2015 21:08

Under the sale of goods act, there is no set deadline for returning faulty items, just that item should last a reasonable amount of time.

Also under sog you are entitled to a repair, replacement or refund! You do not need a receipt but you may need proof that you purchased item at that store and the price that you paid,

Original poster
DinosaurTrain · 10/01/2015 21:09

There isn't really. It's a blinking bulky item and not of huge value (under £30) so whilst I'm really annoyed, not sure I can be bothered to trip over it (big box can't throw away if returning) for weeks till I can get there

OP posts:
Original poster
DinosaurTrain · 10/01/2015 21:10

Didn't I have all of that happy? Or rather didn't DH?

OP posts:
HarveySchlumpfenburger · 10/01/2015 21:11

I'd try a different store or a different cashier in the same store. There is no reason they shouldn't allow exchange or store credit if your dh has the receipt. I suspect whoever was on the till has got slightly confused.

Original poster
DinosaurTrain · 10/01/2015 21:16

Your probably right someone got confused

Annoys me though. DH says they took faulty item out the back to inspect with their manager before coming back to agree it was faulty and refuse credit note... So wasn't one cashier alone who made the decision

OP posts:
Eltonjohnsflorist · 10/01/2015 21:18

You should complain, it's an inconvenience to you to have to go back and be dicked around like this

Original poster
DinosaurTrain · 10/01/2015 21:21

Yes I feel like I should eltonjohn but if they were within their rights I didn't want to be that "one" customer so wanted to ask others first

OP posts:
18yearstooold · 10/01/2015 21:26

You buy something on a credit card, take it back and get a refund on your debit card -instant cash which may go against the lending conditions on the card

You get store credit there is no refund transaction that links with your card, you could in theory go back in with an identical item that has been 'acquired' and obtain the refund again

'Chargeback' and 'section75' offer legal protection for purchases made on cards, no record of refund on the account you could potentially make a fraudulent claim

Not saying you would but unfortunately people do

It's an agreement between the card issuers and the stores as best practise

Oh and retailers don't automatically get credit for faulty items, it depends on the agreement between the two companies -a certain amount of 'wastage' is expected

Eltonjohnsflorist · 10/01/2015 21:33

None of that is relevant to this situation 18yearstooold

Original poster
DinosaurTrain · 10/01/2015 21:38

I think 18yearstooold is trying to explain the reasons they may not have

If it is any of those reasons though - they obviously think DH looks shifty Grin

OP posts:
Eltonjohnsflorist · 10/01/2015 21:42

But it doesn't make any sense. Say You had an item, you gave it back and got store credit for the value. What could you then do
Via your credit card company that you wouldn't have been able
To do had the return never taken place?

Original poster
DinosaurTrain · 10/01/2015 21:49

I don't know... I do know I'm so befuddled by this that a vocation in fraud would be far too difficult for me

And I'm still offended that I have never been refused like this in said store, so much so that it didn't occur to me there possibly could be a problem... Whereas DH has cashiers taking an item "out back" to inspect together probably reading far too much into it why couldn't they inspect it in his presence??

OP posts:
HarveySchlumpfenburger · 10/01/2015 21:52

How do you return a faulty gift, or clothing that doesn't fit etc if you can't return for credit without the card or card purchaser. Honestly, I've done this loads of times in all sorts of different high street stores, and its never a problem. Mind you the girl in Debenhams did get really confused and gave me back the item as well as its value on a gift card. That was a PITA.

Original poster
DinosaurTrain · 10/01/2015 21:56

Hehe, did you persuade her to take it back in the end?

OP posts:
HarveySchlumpfenburger · 10/01/2015 22:15

I gave it back to another person about a week later. She finished the transaction and then just handed me the bag with the throw in out of habit I think. It wasn't til I was on the train home an hour later when I went to put something else in the bag that I thought 'hang on, why've I still got that?'

Original poster
DinosaurTrain · 10/01/2015 22:19
Grin
OP posts:
Saki5000 · 10/01/2015 22:19

I can't see why they wouldn't give a store credit if your DH had the item and the receipt. They don't need the card that was used for the purchase to refund either if the item was faulty. Supposing you no longer possessed the card? Would that mean the Sale of Goods Act no longer applies? I don't think so! The problem is that Staff often don't understand the law.

Original poster
DinosaurTrain · 10/01/2015 22:25

That's what I thought... This has never ever happened to me or occurred to me before.

It's giving us a bit of a giggle at home now that DH may have been considered shifty though

OP posts:
18yearstooold · 10/01/2015 22:57

Elton I was trying to explain why stores have a policy of refunding to the same method of payment that was used in the initial purchase

People can and do use receipts as a method of defrauding stores

I am personally aware of a receipt fraud to the tune of 77k due to multiple fake receipts across multiple sites of a national retailer

18yearstooold · 10/01/2015 23:01

Dinosaur it's got nothing to do with people looking shifty

It will be a blanket policy if the receipt is there then it gets refunded back as the original method of payment

Yes store credit keeps the money in the business

If it was me I would probably have pretended I hadn't seen the receipt but some people aren't given the autonomy to make that decision and have to follow the rules -depends on the line manager

PancakesAndMapleSyrup · 10/01/2015 23:35

Its not a crime if you give your card and pin to you DH or anyone else for that matter i believe as long as yiu give him permission to do so. No its defo not fraud.