Hello! 
I’ve name-changed due to very dull Local Authority legislation about social media & message boards. – I’m a real life genuine School Crossing Patrol (Lollipop Lady) and I’m now going to bore you rigid!
OP, you sound lovely, and I’m pleased your Lollipop Lady is lovely too. I’m glad you love her, it’s in our job description.
I’d have to say though, that I agree with PP’s that a fundamental part of our job is minimising disruption to road users so yeah, I fear your LL could be a bit inefficient.
I try my very hardest - and feedback from everyone I know says I am - friendly and approachable as in I say “Morning!”, “Hello!”, “See you tomorrow” and “Thank you!” to every single person I cross every day with a big smile. If I know someone’s name I’ll use it. I also thank every single vehicle who stops.
It’s also about efficiency, though – I cover the “leg” and one “arm” of a T-junction with no additional crossings (pelican, zebra) so I suppose I’ve more experience in marshalling folks and moving swiftly from A-B.
So you learn to project your voice and convey very polite but succinct messages whilst moving from A-B “Please wait there for me, I’ll be right with you” and also thanking people for their patience. I’ll chat whilst walking but never for more than a minute and again, I’ll keep my attention focussed so I can break off quickly “Excuse me for a moment, please!”
There’s common sense though so I will ask people to wait a minute and a half to let a queue of vehicles pass – again, people are fine if you explain this to them “I’m just going to let that car/lorry/whatever go past so I don’t cause a traffic jam” especially if you thank them for their patience afterwards.
We’re technically allowed to cross anyone at all, but again it’s common sense and you very quickly learn to read body language if someone actually wants you to cross them.
Also no, don’t hold up the traffic for too long because cars have to stop (Highway Code, we’re attached to and answerable to Highways and Transport and we are the only people apart from traffic police with the authority to stop traffic) because it causes queues and pisses people off. Therefore, no dawdling and hugging in the road!
My predecessor was like EatShitDerek’s, she was actually a great character once you got to know her but she did scare the tinies. And some parents. Unfortunately she had to retire due to ill health.
Don’t worry about child protection issues, though ZingTheGreat – we have to pass an enhanced Data Barring Service (was CRB) check.
So YABU and YANBU, OP. If you report her, angry hordes will leap to her defence
and anyway, she’ll have periodic performance assessments too so if her immediate superior ain’t happy, they’ll let her know. Nicely, if they’re like my boss who is ace.
Any questions? 