To think is is dire customer service

[Everythingwillbeok]

To cut a long story short I complained about something on Dec 9th.

Waited a week as I know these things take time.

Christmas was nearly upon us so made a quick call, yes the email had been received and would be resolved that day.Brilliant.

Except it wasnt, sent another email....no reply.

Left it over Christmas due to them not having full staff ect.

Phoned up again on Tuesday 30th spoke to a very helpful lady but she couldn't actually help with the complaint assured me she would get someone to phone me back that day.Didn't happen.

Left it over New year, phoned again today on hold for 12 mins then got through, was told to start the whole process again but in writing, I explained I'd sent emails and called twice already and wasn't willing to start again as the original complaint was from nearly one month ago.

He then put the phone down on me.

I was not shouting or aggressive in any way.

To anyone who works in this field what should I do ?

I'm so angry now and I think I've been really calm waiting for a reply.

Yeah I did. I also asked them to be quiet myself.

everything, escalate your complaint to as many emails you can find on their website.

you would tink there was a clear policy for rowdy behavior during shows!

Email CEO directly, which company is it?

Take to Facebook or Twitter.

There is a tweet button right here at the end of this thread. Press it, add @theirname and then tweet. They will see the thread at once.

Thanks so much for the replies.
Im going to email the CEO as someone suggested. Then if no response I'll send them something on twitter. I understand its not really their fault. But the show was ruined. Im more abgeg

God sorry silly phone. Im more angry I've had no reply / apology and now today I've had the phone slammed down on me.

It is their fault they put on a show and create an environment in which to watch it.

They dont care about you - email ceo and if no response just email as many as possible.

That's appalling OP. First that the staff did nothing on that night, secondly that their communication has been so poor and thirdly that their staff member-their representative- rudely hung up on you. Tbh I'd go to twitter first, the CEO may take a while.