YODEL

[var123]

AIBU to ask for your Yodel rants here.

Here is mine:-

Gift for DS1 ordered last Tuesday 9th from a UK company through amazon.
It was dispatched on Thursday and given to yodel.

It arrived, and left the local distribution centre on Friday. (I live 10 mins drive from the M25 so we are not talking the Outer Hebrides here).
It is still out for delivery and yodel say on their website that it won't be delivered until the 27th, which will be too late for Father Christmas!

Yodel's live chat is constantly down and there is no other way of communicating.

What annoys me is that Dick Stead, Executive Chairman of Yodel has said in the press that he's cleared the backlog. I suspect that means that he's added a fortnight to lots of people's Christmas presents.

BTW If I had known that the delivery company was yodel, I would not have placed the order at all. Why do companies continue to use Yodel? Are they really so much cheaper than everyone else?

I had to return a lamp which was faulty, Yodel picked it up and somehow it is 'lost'. Grr!

Var123, I would love to do that as a job! Set it up and I'll be your Essex employee!

Sorry slightly off topic here. Is royal mail running behind? I've just had a letter posted through the door dated 12th. First class. That's late even by second class surely?

Yodel have now acknowledged that they've lost my parcel. They put it on a truck for delivery on Friday morning and that was the last anyone saw of it.

I feel a little sorry for the retailer as they now have to send me another set and this time by a more premium service.

Don't pity the retailer. They will be refunded and opted for this cheaper service

There seems to be something fundamentally wrong with Yodel's business model. Which may be stating the bleedin' obvious I realise something is very wrong when they are consistently a shocking excuse for a delivery company when compared to most of the others.

I accidentally ordered something through Amazon without checking whether Yodel would be delivering it. Admittedly, I have none of the horror stories of some of you but it was a bizarre experience to say the least. An over-conversational woman fetched up at the door having parking what can best be described as an old banger of a car across the drive. Now I like friendly service but I was rather taken aback to be asked how much houses like ours cost and whether they kept livestock in the fields around us. Did we like living there? Only she'd always fancied living in the country but now she was divorced she thought she probably couldn't afford it. And so on....

All I wanted was the parcel. As indeed did everyone else on her list of deliveries. Given the time it took for her to make one delivery I didn't hold out a lot of hope for the remainder. And while I accept that you shouldn't need to run a top of the range car in order to deliver parcels, the vehicle she was driving didn't look or sound very reliable!

They are a shambles. Pure and simple.

Apparently, I'd given permission for Yodel to stuff a parcel through the trellising on by side fence if no-one was home. Can't remember doing that! That was Sports Direct via Yodel.

Shame it wasn't Yodel the Government sold off cheap last year!

You think that's friendly Summer I was in the kitchen last week and didn't hear the door rap, I heard someone calling and went in to find the local delivery woman standing in the front room with my new rug! Apparently she tried the door and it was open and didn't want me to miss my delivery. She's a nice woman and usually delivers most of my parcels but still I could have been doing anything

People need to get stricter about complaining to the person they've bought from rather than to Yodel or running around the neighbours (obviously different if a card's left saying the parcel's at Number 6). They will keep using Yodel as they are cheap unless it becomes too much hassle for them.

YODEL are awful. Over the last two weeks, they claim to have attempted to deliver parcels 5 times. No note left, and we was in 3 of those times.

They just say they have attempted when really they are overrun and cannot cope.

They also claim to have left a parcel in a 'cream box' outside my house.
Of course there is no 'cream box' and the item is now officially missing.
The poor ebay guy who posted it to me is now out of pocket.

I got home yesterday to find a green Yodel card on the mat. It informed me that my parcel was with the neighbour opposite. I had no idea that my Amazon order would be delivered by them.

When I went to get my parcel, it turned out to be for another address on the other side of town. The house number was completely different to mine. My neighbour phoned Yodel who took a full 5 minutes to understand what had happened.

This morning my Amazon parcel arrived via Yodel. I asked the driver if this was a second attempt to deliver it. He said no.

If this is replicated all over the country, they must be in chaos!

I had a Yodel delivery guy knock on my door this afternoon. He wanted me to take a parcel for a house on the opposite side of the road and so far up I can't actually see it from my house. We live on a busy main road, so it's not like it's just a little close or small residential street.

I said no, then he gave me a self-satisfied grin and said he'd already left a card telling them I'd got their parcel! I told him tough, he had no right to do that, I didn't know the recipients, hadn't a clue where the house was and wasn't willing to take the parcel so he'd better go back and leave another note explaining what had happened. Next thing I know he's stopping random people walking along the road and asking them to take it. We live on the stretch of road between the village shops, school and park, so there's always lots of people walking up and down - very few of them actually live here.

I feel like I should have taken the parcel in now, as obviously I don't want to be the cause of them not receiving their parcel, but I honestly have no clue where the recipient's house is it's that far away from mine number wise and I didn't feel comfortable with taking it at the time. I am happy to take them from my side of the road, for a few houses either side, but it gets a bit ridiculous when you're taking parcels in for complete strangers that live quite a distance from your house.

This is a timely thread. Told DH I was expecting a delivery. Tracker said it was received at the local delivery centre on 15th. Out for delivery at 7am on the 16th. He was in all day 16th and 17th; no sign of delivery.

Got a text at 6.30 last night to say they'd delivered my parcel at 5.30 to my NDN. There were 3 of us in our house sitting in the front room at 5.30 . Nobody knocked. Lucky next door were in.

This is the third thread I've posted on about these bastards this week! Twice they've pretended to have attempted delivery and left a card when I was home and now they have allegedly left my parcel next-door-but one which they haven't.

I'm sick of phoning/emailing Asda Direct about this and getting nowhere. Asda's CEO had an email off me today.