I think hospital staff are angels and do an amazing, challenging job. BUT if you're going to moan about everything going wrong in your life loudly, in view of everyone, then you should be serving the tea at the same time? Not taking an unofficial 10 minute break? (One said her break was coming up in 10 minutes, so they weren't having a break on the hoof). A nurse walked past after 10 minutes and they all hopped to it dishing out hot tea.