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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

What to do about this Christmas gift: refund processed and now it's turned up

27 replies

TInselaffe · 10/12/2014 15:20

WIBU to contact the seller and offer the money back?

Story: Bought a bag that I desperately wanted for DSis through a seller on NotOnTheHighStreet four weeks ago. Waited two weeks, it didn't arrive and everything else (other sellers) had so I contacted them. Received a terse one line answer saying "Resent it" and waited another week with no joy.

Last Friday I emailed and said if it didn't turn up by next Wednesday (today) I would pursue a refund with NOTHS.

On Monday morning (7am) I received a notification, with no personal message, that the refund had been processed. Was very annoyed as it's unique but thought at least I have my money back with no quibble!

Bag arrived today, postmark is Monday. Now I'm completely confused.

My opinion: they are probably a small seller, it was £15 plus £1.24 postage, I should contact and offer payment via PayPal or similar. It's Christmas.

Bad TInselaffe thought: maybe it was a goodwill gesture bloody unlikely. That's £17 I could keep. I have already spent an obscene amount on Christmas as it's the first Christmas ever that I have had proper disposable income and I have spoiled everyone rotten. I will rein it in next year but the old penny-pinching part of me that never had any money wants me to keep it, even though I can afford to send it back. If I was still on a very low income I would keep it, no question.

I think I should contact them but would I be being a mug by doing so? I tend to think that if one person doesn't do the 'right' thing then sooner or later than snowballs into society not doing the right thing. And that if I were them I would want payment. But then I have been accused of being both a mug and gullible in the past.

WWYD/AIBU to contact and offer the money back?

OP posts:
TInselaffe · 17/12/2014 13:46

Update One week after emailing to offer the money she never responded. Present is wrapped and soon to go under the tree. I have loads of other things to worry about (am quite ill at the moment, hospital trips etc.) so am not going to give it further thought. Maybe she did intend to refund and send it anyway, not sure.

Either way I won't be buying from them again as the customer service was non-existent (bar the refund!).

OP posts:
WhaddayWant · 18/12/2014 18:52

That is a good result. Smile

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