To be very unhappy with the customer service I've received from a big store?

[Olivesandbread]

Regular who has name changed invade my family/friends see this.

The store in question prides itself on being 'PC experts' and the service I'm had from them has been substandard.

Reserved a laptop yesterday. Went to the store today to purchase it and the only ones they had in stock were ones that are already 'set up'. They told me that I was lucky as usually this 'service' is £50.
Because I reserved it yesterday, I had a Black Friday discount that wouldn't be redeemable unless I purchased this laptop today. So I did.

Took it home and opened it. It wasn't even switched off!
When I opened it I found it to be very slow and not at all what I would expect from a brand new laptop. Used it for about 30minutes and wasn't at all happy with how it was running so took it back to the shop (a store more local to me).

The person I spoke to at the help desk looked at it and said I should try and use it a bit more as it seemed okay to him and that because it was open he probably wouldn't be able to resell it. I explained this is how I bought it (it had been opened to set it up by staff not me).

He then suggested I try and 'defrag' it to speed it up. I told him I didn't expect to have to defrag a brand new laptop and he told me he didn't want an argument and that I had to think about it's resaleability. The crux of it was NO I could not have a refund because as it states in their policy, an item has to be unopened for a refund (or faulty which he says it's not). He then went on to say that If he had given me a refund, was I aware that it could have huge repercussions for him and his position in the company?)

AIBU to ask for a refund? Do I have any rights?

Good outcome but what a hassle op.

I have a name for Sale of Goods Act unfortunately for shops. Anyone remember the Tandy shops? I bought a telephone there and it stopped working after a short while. The shop refused a replacement or a refund because 'it had been used'.

I threatened a 'sit in' when they refused anything and I was there for 3 hours. Now and again I talked about producing a banner to walk about with outside the shop when I was suddenly given a new telephone. Walked out smling.

So you ordered a laptop and they refused to give you a new in box one and fobbed off with demonstration model? I wouldn't have left the store with that! Black Friday or not. But good that they eventually replaced it.

I've had issues with 2 items I've bought in the past year. A tablet and a phone. The phone shop was awful and the manager...rude! I found the CEO's email address online and directed my issue there. All sorted within 7 days. Will never use that particular retailer again!

I've had 3 issues with Currys and would rather go without than shop there now! The first was a faulty TV that they refused to take back - apparently the fault was a feature of the set! When I said I wanted a refund the manager asked me what part of no I didn't understand and threatened to call the police when I complained loudly (I wasn't rude, just loud)!

I also bought a laptop from them and when I got it home what was in the box was a different spec to the label. I took it back and had to argue for a refund as I'd opened the box.

I stupidly bought a camera in Currys and the pictures were shocking, really blurred. I took it back as not fit for purpose and again I had to argue for a refund as I'd used the camera. I actually got the refund as the idiot Tech Guy couldn't get it to save a picture. The numpty didn't realise I'd removed the SD card! (It was mine, I wasn't stealing it!)

I've learned my lesson now - no more shopping in Currys/PC World!

Currys once told my pensioner dad that didnt drive that he should go round all their stores until he found one with the same television that worked. This was after trying to repair the tv once and the ones in the shop had the same fault.