In October dd2 was very ill, episodes of confusion, a nasty sore throat, stomach aches, very pale and had a whole week where she literally just slept and was so weak and lethargic she had to be carried everywhere.
After a few trips to gp we ended up at a and e. Told them all the symptoms above and waited for hours and hours. We were quite concerned dd may be anaemic as she had been so tired/lethargic and pale and at the time there was a ? Over whether she may have coeliacs (she also has type 1 diabetes). We were keen for bloods to be done to rule it out but managed to see possibly the rudest, nastiest dr ever who belittled our concerns and terrified dd saying she didn't want to stick needles in her for our reassurance and was just absolutely horrible to us and really upset dd.
I made a formal complaint and received a response. Apparently dds notes were looked at and the dr concerned was spoken to. They are saying that it is standard to discuss treatment in front if the child, fair enough but this dr used inappropriate and scary language in front of a four year old who was traumatised.
They also said the dr was right not to test for anaemia as it was not clinically indicated by the symptoms dd presented with and then went on to list her symptoms but missed out the extreme tiredness and being pale???
I'm not happy with this response as the dr and hospital are clearly trying to deny doing anything wrong and denying the fact that the main symptoms dd had could have pointed to anaemia?
Shall I take this further? Dh seems to think it will just stress me out and that they will never admit any wrong doing.