To rant hear beacuse I'm too polite to rant at a receptionist?

[itiswhatitiswhatitis]

Got two letters in post yesterday. One with an outpatients appointment for ds1 and the second (dated the same as the first) telling me his appointment has been cancelled and could I please phone to reschedule

Just sat on hold for 15 minutes to be told "Oh yes we made the appoinment but had to cancel it as we can't make appointments that far in advance so you will get sent another appointment at a later date"

So why the fuck ask me to phone you then!?

And I would reject you for being unable to differentiate between a posting on an internet forum and a job application.

Ermahgerd.

Are you lot all on the rag or what?

What fun. For a change the troll ain't the op!

squoosh

Gosh thanks Atticus will start paying more attention to barclay's Life Skills adverts. I had know idea CV's shouldn't have spelling errors on them. Thank goodness you were hear

Know idea?

It's not an error?

So the system isn't set up to make an appointment in 4 months ahead (for example) as it can only do 3 months in advance (for example?)... Am I right?
So they getting round the system by making you an appointment then cancelling it so that it prompts the computer to reschedule it, hopefully for in a few weeks when it will be 3 months away?

Is this the NHS by any chance?

I always feel sorry for their receptionists

Oh dear

Thought I'd slip a little extra one in there just for you awfully

Of course you did.

Got skillz me do. Lols

--345769 seconds since my last fart--

Hunz signature there for you.

Hold on a minute you can call me thick but a nethun? Well that just crosses the line

Believe me, the last thing the receptionist/secretary wants is to be shouted at for something like this.

I'm responsible (at the moment) for organising meetings for 3 consultants (not part of my job, i'm not a medical secretary).

Some days I could scream! I ask for available dates, they give a date, I contact the family and social worker. All agreed, and then the consultant cancels because they have either double booked or have an urgent referral etc.

This has happened so many times. I'm the one who then has to call the family and explain. More often than not I get a shitty attitude and people firing questions at me (which I am unable to answer because I'm not a medical secretary).

It's not always a system fault, it's not always the consultants fault and it certainly isn't the receptionist/secretaries fault.

I blame the lack of staff. We don't have enough consultants to run clinics. We don't have enough admin staff to manage the system.

Hey now, I didn't name call anyone.

Jesus this place sometimes

anyway no YANBU to rant - sometimes they have their own crazy rules I once got removed from the SALT service because we missed an appointment ...the week before the date on the letter they sent telling us about it ...and they wouldn't back down because we had technically missed an apt so we had to go through the referral process all over again!

i bet they have a stupid standard letter which goes out.... just as annoying for them as it is for you.
and I bet they havent actually got the clinic spaces yet but will have nearer the time, you hope

and the clinic letters may well, probably do in fact, go out from a central point, which would account these hiccups

Wantsunshine

Spot on.
It is all about targets not patients.

What a waste of postage, stationery and the time of the person producing the letters.

atticus This is not an interview process though is it? This is a forum for people to chat.

I find the consultants the worst. I see red when they give five patients the nine o'clock apt, you turn up at 8.30 to be in with a hope of being seen first, then the consultant strolls in at ten. It makes me so cross. How dare they keep five people waiting, the salaries they're on! It always happens too. Never seen any kind of specialist that hasn't left me sitting around waiting for ages without an apology. The GPs apologise if they're running late.

It's not the receptionist's fault the system is silly so you were absolutely right to bite your tongue and come on here and express your irritaiton rather than ranting at her. Awfully might want to take a lead from your good manners.

They are seeing sick patients on the wards, not strolling in at 10. And pateit s are booked to see the maximum possible in a clinic, because their ridiculous workload and patient load forces this. If they had lovely half hour appointments, their waiting lists would be five years!