AIBU to not give this woman a refund?

[Misssss]

I need a little perspective here, I'm tired and I know I can be a little unreasonable on occasions so opinions gratefully received.

I sold a pair of new leather boots on a Facebook selling page just over two weeks ago. The boots were brand new with the £90 price label still attached. I sold them for £25 because they had a small amount of stitching (under 1cm) loose on the back heel. I explained this clearly on the advert.

Woman buys the boots and receives them with no complaint. I notice a few days later that she is selling the boots using my photos as apparently they're too big in the calf. She sold the boots to a new buyer

Today she sent me a message demanding that I refund her because of the disclosed loose stitching. The loose stitching has now increased, presumably because she and her new buyer have tried them on. Apparently her buyer has complained and she thinks it's up to me to refund. AIBU to tell her and her brass neck to do one?

Sorry, that was not helpful. For the purpose of this thred, nothing to do with eBay. But YANBU.

Have you screen shot the original ad with her accepting the boots with the defect. If not do it now as you can email this to PayPal if she opens a case.

No they were posted Percy, I sent through rm recorded so I should be covered there. Thanks for all your replies. It's good to know I'm not BU.

Thewaves PayPal and eBay are about to part ways, they will be completely separate shortly, but either way, they are in no way linked to a PayPal transaction that didn't originate on their site.

MISSS, the fact you posted is brilliant. You are covered not received, the only worry now is for not as described.
I'd suggest you ignore for now, there is a good chance she'll go away. If she does file then personally I'd physically call PayPal. Tell them she has resold them herself (provide screenshots) and tell them because of this she cannot return them in the condition they were sent. Make a nuisance of yourself if needs be and badger them.

If she does get to return she has to pay for tracked postage at least.

Can you take a screen shot of her ebay ad and email it to her as you tell her to do one. What a cheek! Is it worth reporting to the ebay police?

Loopy. This had nothing at all do with eBay. Please read the thread.

I think she has set out to scam you from the start TBH.

You sold her the boots with a clear and precise description. She sells the boots immediately to another buyer, (I am thinking that she hasn't disclosed the stitching issue) the new buyer is not happy and now wants a refund.
She now wants you to refund (I am assuming) the new buyer directly, thus cutting out the middle man (ie her) and in the meantime she has pocketed £25.00.

Stick to your guns, make sure you have copies of everything, both listings and all the messages between you both. Percy's advice is good. Don't refund and don't back down!!

Did she disclose the stitching on her ad? If so noone gets any refunds, but if not then she needs to give her buyer a refund and relist them herself with that disclosure. Nothing to do with you!

I think that as long as you disclosed the defect in the original listing and that buyer was aware of that defect PayPal will not side with her. They have a reputation of always siding with the buyer but that's not strictly true if the seller has followed all of the PP guidelines which in this case she seems to have done.

Ebay do actually own Paypal,thus making refunds easier on Ebay. I don't know if it applies to other sites, i.e. Facebook.

www.paypal.com/cgi-bin/webscr?cmd=xpt/Help/general/TopQuestion7-outside

But surely if this woman is trying to scam OP because of an ebay sale, it is an ebay issue? They at very least need to know incase she's making a business of conning others in the same way.

Yanbu

The woman is not on Ebay. I don't think that she has a leg to stand on. Ignore!

I think the best thing to say is if she gives then back you'll refund her despite you pointing out the fault in the first place
That'll shut her up.

She has a brass neck that needs a swift and firm wind in.

I'm sure half the people haven't read the thread.

This was a Facebook sale, nothing to do with eBay. Yes, eBay own PayPal but complaining to them about PayPal is akin to going into Tesco and complaining that something you bought in the one stop was off. Just because 2 companies are linked does not make the other liable in any way for the transaction. This is between op and PayPal it has NOTHING to do with eBay whatsoever.