To think staff should LOUDLY call out names in a waiting room?

[Anticyclone]

AIBU to think that if you are the staff member calling out the name of the next person in a waiting room situation, you should call out loudly?

The number of times I've seen a staff member come into a busy waiting room environment with lots of people talking, and literally whisper the name of the next person. Then they start looking around the room accusingly as there is no response and they are forced to shout louder until eventually you hear your name. You then get a dirty look for not hearing the first time!

Please speak loudly and clearly the first time staff members!

Glad to hear you are ok marylou. But it goes to show just how badly many health care settings are set up for people with a sensory impairment. I have heard some horror stories from eye clinics (amazing though they may be). A lot of people in them are elderly with hearing problems mobility problems and dementia. They really struggle.

Oh God yeah - eye clinics.

Earlier this Year I had infected corneal abrasions in both eyes. As well as having to put eye drops in hourly even throughout the night, being in pain, and being able to see bugger all, I had to attend the eye clinic every 48 hours.

They were lovely and helped to save my sight - actually am being a tad dramatic - but I got away with minimal corneal scarring

But the clinic surroundings were crap! From the receptionist who tutted when I couldn't find the toilets after her verbal directions (I can't see owt you stupid fucker! That's why I am in the eye clinic!) To the small printed board telling me about clinic times, waiting times and which doctors and nurses are doing the clinic that no-one could read, and back to the receptionist to plead with her to tell me the time on my timetable of the next bus, cos I couldn't see it - I also wandered off into the wrong clinic

I'm actually a nurse working at a fairly senior level, and and pardon the pun, it really opened my eyes as to how bloody stressful and demoralising and humiliating it can be - I felt quite vulnerable and frightened... Í

I used to have to go to an ante natal clinic every fortnight and the consultant was awful. He'd appear, say a name really quietly, then disappear off expecting the person to follow him - we'd all look at each other with raised eyebrows in a kind of "was that me?" kind of way? On my 2nd pregnancy I was so much more used to it and the long waits that resulted in missing your turn or being passed from MW to consultant and back again with a wait each time, that I got quite pushy and forward about almost organising it for them just to speed the whole sodding process up.

I work in various Health Centres.
One has a bench seat outside, another Bench Seat round the corner, out of site , and a main waiting room.
I sometimes find patients sitting in the wrong place after going to search (and I inform them that some of my collegues won't so they need to sit in the right place)

Other Health Centre has a smallish waiting room (about 12 chairs). I can call "Mr Brown.......Mr Brown?"
No reply. I go round all the people sitting .."What name is it?"
"Bob Brown"..........argh

Or they'll sit in the outer waiting room even though they're directed to the smaller one.

I'm a shouter

This thread makes me appreciate my job so much! So glad to never have to do an outpatient clinic ever again! I am not good at shouting, my voice is not clear, I have a mild speech impediment and having had the piss taken out of me for it in school I dislike speaking publically. More people than you would imagine have both their given and their surnames as names that could be a given name, like Henry Arthur or James Elliot and on hospital notes some bits have the first name first and the surname last, some bits have the first name after the surname so working out which way round to call the name is a challenge in itself. Loads of people have names I've never encountered before and have no idea how to pronounce.

Every single time I did it (And it was many many times) I bloody hated walking down that corridor trying to remember the name and the order the names came in and how to say it and having to shout it out in a crowded room repeatedly.

I'm sorry for being shit at it! (I wasn't so bad once you actually got to my clinic room, I'm much better at being a doctor that doesn't have to shout though!)