To want the deal offered?

[lougle]

I bought a groupon deal for an online math's site. The groupon offer states:

"The course covers the curriculum at the child’s own pace, so that one, two or three students can take their time absorbing their new-found mathematical knowledge for up to 9 months."

I have 3 children so I thought this was great value.

The groupon deal 'fine print' says:

"Purchase: Limit 1 per person. May buy 4 additional as gifts."

So, I duly paid my £9, for my 1 subscription for '1, 2 or 3 children'.

Firstly, there was a problem with the site. It basically crashed. They were very good with me when I phoned and said it would all be sorted. Then they emailed me to say the site was active again. Fair enough.

Today, I tried to redeem my voucher. It said 'Thanks for buying your subscription', but when I logged in it said I hadn't purchased it. I telephoned again, and the man activated it for me.

So far...well, ok...

Then I saw that it was single-user only. I spoke to the man again, who said 'yes, each voucher is for one child. You'd have to buy 3 deals to have it for your 3 children.'

"No, no, no...." said I. I pointed out the deal offered it for 'one, two or three children' and that the fine print said that it was limited to 'one per person'. Therefore, I bought my one permitted deal for 'one, two or three children.'

He said that there must have been a mix-up because they used to offer different rates for the one, two or three users, but this deal is just for one and it's Groupon's fault.

I've told him that I want what I've paid for, which is the deal offered.

He says that 'it would be very cheap....' to which I said 'which is why I bought it....'

He said he's going to talk to his manager to 'see what they can do.' I've said 'I want the deal you offered me, that I've paid for, that you accepted, as that constitutes a contract'.

AIBU?

Read!

Saying not siny flipping phone.

"I red it totally differently, they are siny saying that if you have several children they can all do the course at their own pace. Not that you get access for up to three children."

No, they can't be saying that, because as a purchaser I'm only allowed to purchase one deal for my own use (as a parent), plus 4 others as gifts. I can't redeem 3 vouchers on one account.

Not to mention the fact that if it was one per user the whole '1,2,3 at their own pace' would be completely irrelevant.

Quite!

I think then they made an error in saying only one voucher per user. Which would obviously cause you confusion so they should let you have the other two children accounts for free.

Ah geez.

I stopped using Groupon ages ago. I know some people get on well with the deals but not a single deal I have ever bought on there has come to fruition or been as described. Each and every one I have had to get my money back on with the 7 day cooling off period you get with online purchases, because not a single deal was as described or able to be redeemed.

Cant be doing with it.

The course covers the curriculum at the child’s own pace, so that one, two or three students can take their time absorbing their new-found mathematical knowledge for up to 9 months

This is so badly written I don't know what it means or what they were trying to say. The phrase " so that one, two or three " makes no sense in the context of the curriculum going at the child's pace.

"The course covers the curriculum at the child’s own pace so that students can take their time absorbing their new-found mathematical knowledge for up to 9 months" makes sense.

It seems, from talking to the company, that they've offered a deal with 3 different subscriptions through Groupon in the past, so Groupon have used the old wording without seeing that the deal only has one option this time.