To feel he was rude and this is his actual job not mine?

[HarlowTulip]

I'm currently tempting in an IT department. It's a very busy month for them so I've been brought in solely to answer the phone.

I log issues
Advise people how to order stock
Give updates on installation dates

My training was all of 10 minutes. It's been fine and I think I'm doing ok.

And then a woman rang me stressed out as she didnt know how to use the equipment to print a canvas as she had missed her company training and was currently alone.

I've never been given the training or even see the printer. I asked one of the guys if he was free to take this call.

He was free and started to tell me how to do it and said can you just relay it to her (5 different steps) and I said please can you just take the call as I've never had training so I don't want to tell her incorrectly. He sighed, rolled his eyes and said fine in a very irritated way.

It's only my third day and I've just felt a bit down about it, it's not my job to give out technical advice and it's not me being lazy it's the fact that I don't have that knowledge. His role is to provide support.

your first mistake was asking him....

if he was free I'd have said "I have a caller struggling to print a canvas...line two for you!"

I think you were polite and he was being horrible. I've tempted many times and some people think you should be a mind-reader or something. One place they never bothered with my name it was just "give it to the temp" .. nice!

Yes it is his job. TBF he probably has no idea what your training was. And on the bright side, you don't have to work with him forever

Yanbu. I've worked with plenty of people like this, they don't want to waste their time, and try and pass on as much as possible even if it is their responsibility. Stick to your guns otherwise you'll end up doing even more out of remit.

If you were hoping to get a perm job would make sense to find out how it worked and perhaps listen to the call back, but it would be like the blind leading the blind if you were to pass on the steps.

YY Ally. Temping can be grim. No-one tells you much, then there's nowhere to eat your lunch!

Lol yes the lunch thing drove me nuts wandering about the streets on some jobs. The up side is you only have to put up with them all briefly then sail off to something else and they are stuck there. Plus I gained lots of experience, confidence and a few friends.

Sorry I did reply but doesn't look like it posted?

Anyway - he does know the training that I've had because he gave it to me - all 10 minutes of it. He even started the training with ... So what do you want to know?

On my second day I asked him a question and he shrugged his shoulders and said "I don't know"

You're all right. It's just a month. I need to keep repeating that.

I should be more assertive too.